Senior Sales Manager - After Sales

Rolls-Royce•Novi, MI

2d•$131,472 - $213,642•Onsite

About The Position

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Requirements

Bachelor’s degree in Engineering or Business Management and 5 years of applicable experience in support, sales or parts-marketing within after-sales; or 9 years of experience in support, sales or parts marketing within after sales.
US Citizen or Green Card Holder

Nice To Haves

Excellent knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Excellent oral and written communication skills.
Excellent language skills in English and Spanish.
Excellent interpersonal skills.
Excellent organizational, planning and follow up skills.
Excellent analytical ability to handle very complex issues.
Strong leadership/negotiation skills.
Strong self-starter with the ability to work extended periods without direct supervision.
Strong problem solving skills and ability to make decision on their own.
Strong knowledge of the practical application of systems to analyze and report on stock levels, new parts orders, shipments, and sales of after sales products.
Ability and willingness to travel domestic and international on short notice, up to 75% of the time.
Proficient with MS Office Suite.
Knowledge of mtu organization (products, policies & procedures).
Knowledge of SAP operating system.

Responsibilities

Identify and manage after sales business opportunities for Direct Rail End Customers and Distributors/Dealers serving Rail Customers primarily Latin America and secondarily North America.
Provide responsive assistance to coordinate and support Direct Rail End Customers and Distributors/Dealers serving Rail Customers on requests for service sales product information and quality concerns.
Contact, advise and quote Direct Rail End Customers and Distributors/Dealers in prospecting for new sales representing after sales product lines.
Promote Direct Rail End Customer and Distributor/Dealer training with regards to after sales parts topics, systems, products, programs and promotions.
Ensure that parts inventory and training levels are sufficient (ex. at Distributors/Dealers) to provide quality sales and after sales support.
Identify new business opportunities for mtu after sales products, develop and execute proposals, quotes and follow through to make the sale.
Collect forecasts and develop business cases for future mtu after sales products and services.
Track and report on industry trends, business conditions and account status to develop future products and sales.
Identify and resolve customer concerns and complaints in a timely and satisfactory manner.
Oversee and investigate policy matters in the field using a fair and equitable perspective thereby creating goodwill and future sales.
Monitor, implement and evaluate mtu's procedures, policies and agreements to increase customer awareness and compliance.
Prepare and present professional presentations to customers, management and staff.
Maintain knowledge of mtu products, applications, after sales systems, procedures and policies.
Attend trade shows and events and reports activities.
Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls-Royce Code of Conduct.
Perform special projects as required.