Senior Sales Engineer

Natera • United States, CO

3d • $120,000 - $180,000 • Remote

About The Position

Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.

Requirements

• EHR analyst experience (Epic EHR certification desired)
• BA/BS university degree in technical discipline
• 6 years of experience in technical pre-sales roles
• Strong problem solving ability
• Selling to customer needs
• Refined presentation skills to variety of audiences (both technical and non-technical)
• Excellent written and verbal communication
• Proven requirements analysis
• General programming skills (desired)
• Experience with EHR systems (Epic, Athena, etc.) and HIPAA security protocols
• Background knowledge of genetic testing, NGS, and bioinformatic analysis preferred
• Familiarity with SQL, JSON, Snowflake, AWS, HL7
• Technical Expertise: Understanding of product's technical aspects; Explains complex concepts simply; Stays current with industry trends and competing technologies
• Solution-Oriented Mindset: Quickly grasps customer needs and crafts tailored solutions
• Creatively overcomes objections and demonstrates product value
• Excellent Communication: Articulates technical concepts clearly to diverse audiences
• Comfortable presenting to C-level executives and engineering/IT teams
• Collaborative Team Player: Works effectively with sales, product, engineering, EHR, and compliance teams
• Facilitates smooth inter-departmental communication to drive deals forward
• Customer-Centric Approach: Prioritizes customer needs, builds trust and long-term relationships
• Provides exceptional pre-sales support and ensures smooth post-sales transitions
• Adaptability: Thrives in fast-paced environments, quickly adapting to new technologies, sales strategies, and customer requirements
• Problem-Solving Skills: Identifies and resolves complex technical issues during sales process
• Thinks on feet during customer interactions and demos.
• Strategic Thinking: Understands broader business impact of technical decisions
• Contributes valuable insights to product strategy based on market trends and customer feedback (VOC)

Nice To Haves

• Epic EHR certification
• General programming skills

Responsibilities

• Lead technical aspects of pre-sales and customer discovery conversations, focusing on EHR integrated digital engagement solutions and clinical care pathway optimizations
• Provide pre-sales technical support to Sales team
• Manage technical responses for RFPs, RFIs, security assessments, and other requests
• Provide technical scoping, implementation, and success during initial pilot phases
• Act as a liaison between Sales, Product, Engineering, EHR and other internal teams
• Contribute to product strategy based on market insights and customer feedback

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing for employees and their immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior