Senior Sales Engineer

Optimum • Hendersonville, TN

7d

About The Position

The Senior Sales Engineer (Sr. SE) serves as a strategic technical advisor and key partner to the Commercial Sales organization, driving revenue growth and customer retention through expert solution design, consultation, and implementation support. This role provides advanced pre-sales and post-sales technical leadership across complex voice, data, and video solutions. The Sr. SE combines deep technical expertise with strong business acumen to translate customer requirements into scalable, high-impact solutions. Acting as a trusted advisor, the Sr. SE engages with customers, sales teams, and cross-functional partners to design, present, and implement tailored telecommunications and networking solutions. This role also provides Tier II/III technical support and contributes to product development initiatives, ensuring service quality and customer satisfaction throughout the lifecycle.

Requirements

• 7+ years of experience in telecommunications, networking, or technical sales engineering roles
• Proven success supporting complex enterprise or mid-market sales environments
• Strong experience in solution design, customer engagement, and technical sales support
• Deep knowledge of voice, data, video, and IP networking technologies
• Experience with: Hamina/Ekahau, MS Visio, BlueBeam VUE, Salesforce, MS Office 365 Suite, various AI professional working design tools and PC-based network utility tools
• Proven design and analysis experience with, TCP/IP LAN/WAN, OSI Model, Network Security, , Firewalls, VPNs
• Techstack-layer technology IoT, IP Video, VoIP, SAAS, Fiber PON/Multi-Gigabit, HFC Broadband Internet, LTE, DOCSIS technology
• Data storage and enterprise networking environments
• Internet services, cloud/managed services, hosting, and collocation
• Ability to design secure, scalable network architectures
• Exceptional consulting, communication, and presentation skills
• Strong business acumen with a sales-driven mindset
• Ability to influence decisions and build credibility with technical and non-technical stakeholders
• Advanced problem-solving and analytical thinking skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Proficiency in MS Office (e.g., Excel and Powerpoint).and network design tools (e.g., Visio)
• Demonstrated ability to mentor peers and enable sales teams.
• Strong cross-functional collaboration skills.
• Customer-first mindset with a focus on long-term relationships.
• Bachelor’s degree in Engineering or related field, or equivalent experience.
• Valid driver’s license and reliable transportation required.

Nice To Haves

• Preferred certifications: Certified Wireless Network Associate (CWNA), CCNA, CCNP, or similar industry credentials.
• Experience working with hybrid fiber-coax (HFC) networks or similar broadband infrastructure.
• Knowledge of competitive telecom service offerings and market landscape.
• Experience supporting large-scale RFPs and enterprise solution deals.

Responsibilities

• Partner with Account Executives, fiber construction, and network engineering to provide advanced technical consultation during the sales cycle.
• Collaborate with cross-functional teams, including Fiber Construction and Network Engineering, to design and deliver scalable, qualified network solutions for customer deployment
• Lead discovery sessions to assess customer business needs, technical environments, and solution requirements.
• Design and architect wireless networking, IoT integration, data, video, and managed service solutions.
• Develop technical proposals, network diagrams (e.g., Visio), and solution documentation.
• Present technical solutions and value propositions to clients, including executive-level stakeholders.
• Serve as a trusted technical advisor to customers and their IT teams.
• Translate complex technical concepts into clear, business-focused communication.
• Support “application-based selling” strategies to maximize customer value and revenue opportunities.
• Ensure solutions align with customer goals, technical requirements, and internal standards.
• Train and mentor sales teams on core technologies, products, and solution positioning.
• Partner with Product, Engineering, Construction, Field Service, and Operations-Project Management teams to ensure seamless delivery.
• Support RFP/RFI responses, including technical narratives, solution design, and pricing inputs.
• Provide technical leadership during strategic or high-value pursuits.
• Oversee technical validation and solution handoff to implementation teams.
• Provide Tier II/III escalation support for complex customer issues.
• Ensure successful deployment and customer satisfaction through ongoing engagement.
• Collaborate with Product teams on service development, enhancements, and compatibility testing.
• Stay current on emerging technologies, industry trends, and competitive offerings.
• Identify opportunities to improve processes, tools, and customer experience.

Benefits

• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law.
• The Company provides reasonable accommodations upon request in accordance with applicable requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior