Senior Sales Enablement Specialist

Clio

2d • $108,400 - $146,600 • Hybrid

About The Position

We are currently seeking a Senior Enablement Systems Specialist to join our Revenue Enablement team in the United States. The Revenue Enablement team at Clio equips our sales and customer success organizations with the knowledge, skills, tools, and processes they need to drive revenue growth and deliver exceptional client experiences. We manage the enablement tech stack, run a center of excellence operating model, and partner closely with Revenue, Marketing, Product Marketing, and Customer Success to keep our people and platforms aligned to Clio's goals. We are a team that runs on precision, data, and a genuine commitment to helping teams work smarter.

Requirements

• 4+ years of experience in enablement systems, revenue operations, or learning technology administration
• Hands-on experience administering platforms such as LetterAI, Seismic, Seismic Learning, Gong, or Consensus
• Experience with AI-enabled enablement tools and configuring certification or role-play workflows
• Experience managing content governance frameworks, including tagging taxonomy, naming conventions, and information architecture
• Strong analytical skills with experience building recurring reports and dashboards on engagement, adoption, and performance metrics
• Experience developing governance frameworks or standard operating procedures for technology tools
• Strong project management and organizational skills
• Excellent written and verbal communication and stakeholder management skills

Nice To Haves

• Experience in a SaaS or technology company
• LetterAI, Seismic, Gong, or other relevant platform certifications
• Experience standing up or migrating to a new enablement platform
• Familiarity with Salesforce or other CRM platforms
• Experience building dashboards or reporting views in Salesforce, Tableau, or similar tools

Responsibilities

• Own administration of the enablement tech stack, with LetterAI as the system of record for certification and AI-assisted content, alongside Seismic, Seismic Learning, Gong, and Consensus
• Configure and maintain LetterAI, including certification baselines, AI role-play scenario frameworks, scoring rubrics, and the integrations that connect it to the rest of the stack
• Own the content governance model across platforms, including tagging taxonomy, naming conventions, folder structure, and content hygiene
• Manage user groups, permissions, and access levels so teams have the right access in an efficient and scalable way
• Build recurring reports and dashboards tracking certification completion, content adoption, Gong usage, and AI role-play engagement
• Identify and remediate gaps such as unused content, overdue certifications, missing tags, and stale playbooks, and recommend fixes
• Serve as the subject matter expert on the enablement tech stack and on the intake and operating-system tooling
• Partner with the Operations and Programs functions to keep tools structured and aligned to launch and OKR work
• Create and deliver end-user training on the tech stack, with a focus on onboarding the team to LetterAI workflows
• Use generative AI to streamline systems administration, reporting, and content quality assurance
• Other duties as required

Benefits

• Competitive, equitable salary
• Top-tier health benefits
• Dental insurance
• Vision insurance
• Flexible time off policy, with an encouraged 20 days off per year
• EAP benefits for you and household members, including counseling and online resources
• 401k matching
• Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed