Senior Sales Counselor

Christian Health Care Center•Wyckoff, NJ

8h•$90,000 - $100,000•Onsite

About The Position

Christian Health is hiring a full-time Senior Sales Counselor for The Vista Continuing Care Retirement Community in Wyckoff, New Jersey. The role supports community growth by driving occupancy and building lasting relationships with prospective residents, their families, and professional referral partners. The counselor markets and sells apartment residences to qualified seniors, guides prospects through the residency process, and works toward established sales objectives. The position involves managing independent living inventory and complex contracts while partnering with leadership to maintain a thriving waitlist. The Senior Sales Counselor responds to leads, learns about prospects’ needs, shares information about the community, schedules and conducts appointments, and maintains consistent follow-up with prospects and depositors. The counselor manages records and touch points in MatrixCare and the CRM, completes and routes sales paperwork, collects payments as required, and supports options, upgrades, and move-ins. The role also includes participating in community events, educational seminars, presentations, and professional networking to generate leads and build referral partnerships. The position reports to the Director of Sales & Community Relations, in collaboration with the Executive Director. The schedule is 9:00 a.m.–5:00 p.m., Monday–Friday or Tuesday–Saturday, with alternating Saturdays required. The stated salary range is $90,000–$100,000 per year, plus commission. A bachelor’s degree in a related field is preferred. Direct senior living sales experience, or 3–5 years of sales experience in another industry with transferable skills, is required.

Requirements

Direct experience in senior living sales, or 3–5 years of sales experience in another industry with skills transferable to senior living.
Microsoft Office Suite experience and database entry skills.
Ability to speak intelligently about the organization’s services.
Demonstrated compliance with Christian Health ASPIRE Standards of Performance.

Nice To Haves

Bachelor’s degree, preferably in sales, public relations, marketing, psychology, or a related field.
Knowledge of or competency in providing information about Life Care contracts.

Responsibilities

Represent The Vista positively and accurately to prospective residents.
Respond to leads from walk-ins, phone calls, website inquiries, and event attendees; learn about prospects, provide community information, and schedule appointments.
Meet with prospects one-on-one using a prospect-centered sales approach.
Build and maintain long-term relationships with prospective residents and depositors, including required follow-up and personal or written communications.
Manage prospect and depositor touch points and enter information consistently in MatrixCare and the CRM database.
Generate sales; complete and route required documents and forms, collect payments as required, and complete and distribute reports.
Monitor and assist with options, upgrades, and move-in processes to maintain depositor satisfaction.
Participate in meetings, presentations, and events, and collaborate with sales, dining, and marketing to plan and take part in community events, educational seminars, and professional networking events.
Conduct referral visits and tours professionally.
Follow Christian Health policies and procedures and contribute to a positive, productive work environment with good staff communication.
Understand and effectively communicate Christian Health’s mission and vision, The Vista’s materials and offering plan, residency agreement and contract types, services and amenities, programs, and floor plans.
Meet average monthly activity goals: 250 calls, 10 voice-to-voice contacts per day, 15 personal appointments, 2.5 sales, and 40 letters and notes.