Senior Sales Coordinator | Fully Remote

STERIS Corporation•Mentor, OH

1d•$52,000 - $64,000•Remote

About The Position

The Senior Sales Coordinator’s primary role is to provide order management support for Healthcare multi-million dollar project business, strategic accounts and/or specialty business units, including software subscriptions and renewals. The Senior Coordinator will work directly with Sales VPs and Directors as well as Customer Operations leadership to ensure requirements for projects, GPO/IDN contracts and adherence to terms and conditions are met. The Senior Coordinator will support on-going business operation of assigned business unit(s), ensure requests are met and quality targets are reached and sustained.

Requirements

2 years’ experience in sales support/customer support with direct contact with Customers and/or Sales required
Fluent in Microsoft Office Applications
Ability to handle multiple demands from many people and prioritize effectively
Ability to work quickly while maintaining attention to details
Strong decision-making skills; understands how decisions impact the Customer and the Company
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to maintain composure under pressure and demonstrate a “can do” attitude
Teamwork

Nice To Haves

Bachelors Degree in Business or Business discipline preferred
Prior experience with the following software systems strongly preferred: Oracle, Sales Connection

Responsibilities

Gain indepth knowledge of multi-million dollar project business and order management requirements
Gain indepth knowledge of GPO/IDN contracts and strategic accounts order management requirements
Gain indepth knowledge of subscription and renewal business
Manage order and inquiry inbox to categorize and assign Purchase Orders and requests to appropriate team members, including self-assignment
Review quotes in Sales Connection to ensure Purchase Orders submitted match quoted business
Import orders into Oracle and review pricing, shipping, and order lines for accuracy consistent with project requirements, GPO/ IDN contracts and/or software specifications
Apply appropriate holds to orders to setup management of project busiesss, strategic accounts and/or software business
Send Sales Order Acknoweldgements to Customers, Sales and Service
Collaborate with Sales Development Specialists to ensure quotes are setup according to Customer profiles
Utilize available resources to update and increase product and system knowledge along with procedures and corporate initiatives
Ensure all actions are completed in accordance with department policies and procedures
Support the continuous improvement initiatives within the function, including standard work and the root-cause-countermeasure process in support of key performance indicators (KPIs)
Work within the department’s Lean tracking tools and provides data as needed for monthly documentation of performance against agreed-upon KPIs
Participate in Kaizen events when appropriate and supports the action plans that result from those events