Senior Sales Associate - Part Time

The Aubuchon Company•Ipswich, MA

6d•$19 - $25•Onsite

About The Position

The Senior Sales Associate serves as a team lead within the store, supporting daily operations, customer service excellence, and team development. The role adds leadership, operational oversight, and advanced technical expertise to foundational store responsibilities. As a key holder, the Senior Sales Associate helps open and close the store, follows security and safety procedures, and serves as Leader on Duty in the absence of store leadership. The position also includes mentoring team members, overseeing key tasks, and supporting daily store operations. The role provides customer service and advanced product guidance, supports sales and promotions, handles transactions and escalated customer concerns, and maintains store inventory and presentation. Hands-on work includes filling propane, cutting keys and glass, repairing screens, operating forklifts, and assembling products. The position also fulfills online orders and helps ensure a safe, clean, organized, and fully stocked store. The Aubuchon Company describes itself as a fourth-generation family company with more than 100 retail locations. Starting pay is $19.00 to $25.00 per hour, depending on experience.

Requirements

High school diploma or equivalent preferred.
Must be at least 18 years old.
At least 2 years of retail or hardware experience required.
Willingness to obtain forklift and propane certification within 90 days of hire; training is provided.
Strong interpersonal and communication skills to lead and motivate a team.
Proficiency in basic math for transactions, inventory management, and project estimations.
Ability to operate tools and machinery, including key-cutting machines and forklifts.
Strong organizational skills and attention to detail.
Weekend availability and flexibility to adapt to business needs.
Ability to lift up to 50 lbs., with frequent lifting and carrying of up to 25 lbs.
Ability to stand, walk, bend, twist, push, and reach throughout shifts.
Must be able to pass a motor vehicle record check if driving is required.
Comfort working in an animal-friendly environment; accommodations are available upon request.

Nice To Haves

Leadership or key-holder experience.

Responsibilities

Provide customer service, build relationships, and understand customer needs through the Aubuchon Difference.
Use advanced product knowledge to guide customers through complex projects and recommend complete solutions.
Identify opportunities to upsell and cross-sell products.
Promote the loyalty program, in-store events, and monthly promotions.
Handle escalated customer concerns professionally, resolving them or escalating to management as needed.
Process sales and returns accurately using the POS system.
Manage cash handling, including deposits, drawer reconciliation, and safe counts.
Train, mentor, and guide Sales Associates and Cashiers on operational processes, customer service, and product knowledge.
Perform hands-on tasks including filling propane, cutting keys and glass, repairing screens, and operating forklifts.
Maintain inventory levels and assist with restocking to keep the sales floor clean, organized, and fully stocked.
Fulfill online orders promptly and accurately for in-store and curbside pickups.
Assemble products for in-store displays and customer orders.
Identify and address safety concerns to maintain a secure environment for customers and associates.
Follow company policies, safety regulations, and Aubuchon’s Core Values.
Open and close the store while following security and safety procedures.
Serve as Leader on Duty and oversee daily store operations in the absence of store leadership.
Manage daily key tasks and ensure timely follow-ups and updates within Asana.