SENIOR SALES ASSOCIATE (FULL TIME)

NEXCOM•Bethesda, MD

About The Position

As a Senior Sales Associate, you represent the company and its brand while helping customers identify products and services that meet their needs. You provide customer service, stay knowledgeable about merchandise, and contribute to a positive customer experience. You also provide work direction and training to sales associates. The position requires a positive, outgoing approach and the ability to serve customers while supporting the organization’s goals. The role includes maintaining store appearance, supporting sales and inventory activities, processing customer transactions, and completing paperwork and reports. Work is typically performed indoors, though it may be outdoors depending on the location. The schedule may include early mornings, evenings, weekends, and holidays.

Requirements

At least 6 months of retail or relevant work experience; alternatively, 6 months of responsible clerical, office, or retail sales/store experience demonstrating satisfactory performance, with a high school graduation or GED permitted as a substitution for the experience requirement.
Moderate knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while remaining attentive to customers and flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic approach, with a desire to provide outstanding service.
Availability to work varied hours, which may include early mornings, evenings, weekends, and holidays.
Ability to perform constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
Ability to occasionally stoop, kneel, crouch, and climb ladders.
Vision abilities including close vision, color vision, depth perception, and the ability to adjust focus.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.

Responsibilities

Proactively engage customers, ask questions, and listen to understand their needs.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain store appearance and knowledge of the store layout.
Cross-sell and upsell products, and suggest merchandise based on customer needs, trends, and promotions.
Learn product features and use company tools and technology to provide customers with product information and specifications.
Operate a point-of-sale system and process cash, exchanges, discounts, gift cards, credit cards, and debit cards; count money and return accurate change.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, ensure merchandise is properly checked in and accurately ticketed, and may participate in periodic inventories.
Provide guidance on merchandise displays.
Follow assigned work schedules and complete assignments accurately.
Provide work direction, assignments, and training to sales associates, including training documentation on product features.
Perform other duties as assigned.