Senior Sales Assoc Micro Mart Nf2

U.S. Marine Corps•Arlington, VA

About The Position

The Senior Sales Associate supports Marine Corps Community Services (MCCS) retail operations by providing friendly, professional, and proactive customer service and by servicing assigned vending machines. The role involves loading, delivering, rotating, and replenishing vending merchandise; monitoring prices and brands; cleaning and performing minor troubleshooting on machines; and collecting and turning in cash. The position drives a motor vehicle with a gross vehicle weight of up to 10,000 pounds on installation routes under limited traffic conditions. The Senior Sales Associate helps the team resolve customer concerns, develops product knowledge, educates customers, and uses suggestive and consultative selling to identify add-on sales opportunities. The role also supports loss prevention, year-end inventory, and other operational needs. Work includes both indoor and outdoor duties, occasional exposure to adverse weather, and light to moderate physical activity. Additional tasks may be assigned.

Requirements

At least one year of experience working in customer sales.
Demonstrated knowledge of selling techniques.
Ability to train others in operating standards and procedures for sales, signing, merchandising, and store brands; execute those standards properly; and coach team members with skill and confidence.
Ability to work in a high-performance atmosphere with commitment to service and sales goals.
Attention to detail.
Ability to start, stop, maneuver, and back up a motor vehicle safely.
Knowledge of vehicle height, width, length, and weight for safe operation.
Ability to read installation maps and locator documents to identify buildings and facilities.
Ability to load and arrange cargo to prevent shifting, falling, or breakage.
Possession of a valid driver's license.
Ability to independently fill, clean, and maintain vending machines.
Ability to bend, stoop, lift, and stock; lift and carry up to 45 pounds independently and more than 45 pounds with assistance.
Must wear issued protective equipment.
Successful completion of a National Agency Check and Inquiries (NACI) is required for employment.

Nice To Haves

Knowledge of replenishment and merchandise management.

Responsibilities

Provide friendly, professional, and proactive customer service in retail interactions.
Receive, load, and deliver vending merchandise to assigned machine locations.
Remove aged or expired food and merchandise from vending machines.
Restock machines and record required documentation.
Monitor stocking levels and ensure compliance with approved selling prices and brands.
Clean machine interiors and exteriors to meet sanitation standards.
Perform minor machine repairs, including clearing coin jams, removing obstructions, and basic troubleshooting.
Collect money from machines and turn it in to a supervisor or designated cashier.
Drive a motor vehicle with a gross vehicle weight of up to 10,000 pounds on installation routes under limited traffic conditions.
Encourage team members to identify opportunities to resolve customer problems and concerns proactively.
Communicate outstanding problem-resolution issues with the Experience Manager.
Work with team members to develop product knowledge and learn about store brands and products.
Educate customers about products and provide suggestions when needed.
Relay customer comments and concerns to the Sales Manager.
Identify add-on sales opportunities through suggestive and consultative selling.
Understand and explain MCX value stories, programs, and promotions.
Identify and report potential loss-prevention concerns.
Assist with year-end inventory and other operational needs as assigned.
Follow safety, EEO, and sexual harassment prevention standards.
Perform additional related duties as assigned.