Senior RTR Payment System Operations Analyst

Payments Canada•Toronto, ON

7d•CA$88,500 - CA$147,500•Hybrid

About The Position

Payments Canada is seeking a Senior RTR Payment System Operations Analyst to join their team. This role is responsible for leading and executing operational processes for the RTR system, managing risk, and acting as a subject matter expert. The analyst will provide analysis and recommendations, mentor team members, and ensure the safety and security of financial transactions in Canada. Payments Canada is a public purpose, non-profit organization at the center of Canada’s payment ecosystem, operating payment systems that process significant daily transaction volumes. They value trust, community, and change, fostering a culture of authenticity, collaboration, innovation, and development.

Requirements

A Bachelors of Business Administration, Mathematics, Computer Science, Engineering or related Business Degrees in Finance, Economics or experience in the financial industry of five (5)+ years working directly with payments systems.
Must demonstrate experience in payment operations and operational support, report writing & presentation, process engineering and incident/problem management.
Experience working with complex systems and processes.
Strong organizational skills with a continuous improvement perspective.
Experience in building strong effective relationships with internal and external stakeholders.
Eligibility to obtain and maintain a Government of Canada Reliability Status Clearance and can successfully complete enhanced background checks that may be carried out by Payments Canada.

Nice To Haves

Experience in the financial industry including with payment processing systems is an asset.
Knowledge of payment operations methodologies and principles.
Knowledge of effective usage of collaboration tools such as Google Suite, MS Office & Teams, Jira, Confluence and Business Process mapping software such as Lucid.
Knowledge and understanding of the Canadian Payments Industry, in particular the Canadian Payments Clearing and Settlement systems.
Critical reasoning and analytical thinking.
Sound time management and organization skills.
Track record of success working within change projects or programs.
Demonstrated interpersonal, listening and influencing skills, with the ability to maintain strong relationships
Ability to lead or participate in recovery of normal RTR operations during system incidents and events, including establishing and leading the RTR EC if necessary.
Detail-oriented focus with the ability to multitask under tight deadlines.
Commitment to quality and attention to detail.
Excellent collaborative and communication skills.
Excellent organizational and time management skills.
Excellent relationship management skills.
The ability to work independently and as part of a team.

Responsibilities

Assessing operational needs of the RTR from a continuous improvement perspective.
Supporting the RTR Payment System Operations annual RTR Audit exercise.
Ensuring annual Business Continuity Management and Disaster Recovery exercises are planned, staffed and executed on schedule, and supporting producing reports from those exercises.
Supporting Fraud Operations as designated in the approved Fraud Operations Model RACI.
Ensuring weekly activities related to the Financial Institution Number (FIN) Lookup Database are executed on time.
Supporting the ongoing management and maintenance of the RTR Service Request catalogue.
Supporting annual reviews and refresh activities of all RTR Business Processes.
Participating in on-call schedule for Operational Support of all RTR operational incidents and events.
Work closely with the RTR Payments System Operations (RPOC) team to ensure smooth service delivery.
Perform in depth analysis and manipulation of data to uncover an underlying story or opportunity for improvement.
Providing sound policy analysis, advice, and recommendations to RTR Payments System leadership.
Provide a business and interface between RTR Operations, the RTR Technical Operator, the National Payments Fraud Services (NPFS) and the Clearing & Settlement and Exchange Layer-3 (L3) Support providers.
Support internal teams by identifying issues impacting RTR Participants, analyzing business, operational, and policy implications, and developing resolutions.
Contribute to the continual improvement of the RTR Operations team by proactively identifying and sharing process improvement opportunities.
Execute RTR Business process operations, monitoring, and oversight activities.
Lead internal Payments Canada team responsible for delivery of the Quarterly Operational Health report and other related reports, including innovating and improving on the depth and quality of the team’s reporting for various internal and external audiences.
Lead annual reporting responsibilities for RTR Audit and related Participant and Technical Operator attestations.
Interface with and provide timely, accurate information to various corporate reporting teams (e.g., risk and security, compliance, research).
Lead key reporting activities, including the annual tiered participation reporting.
Maintain strong understanding of Payments Canada payment systems and payment functions including how the RTR interacts with BOC and Participant systems.
Present and share subject matter expertise with various audiences both internally and externally by conducting seminars, training sessions and presentations as required.
Mentor and share subject matter expertise internally with colleagues to help ensure adequate cross training for critical functions.
Establish a close working relationship with Payments Canada internal and external stakeholders in order to develop a comprehensive understanding of their day to day operations relating to RTR.
Collaborate with others to generate, elaborate, and champion creative ideas to solve problems and seize opportunities.
Ensuring strong working relationships with the RPOC, Lynx & ACSS Operations teams, and the Fraud Product team are fostered and maintained.
Monitoring and coordinating responses to RTR inquiries from participants and other stakeholders as well as the general public, as required to support Participant Services.
Acting as a subject matter expert on RTR business operations for internal planning, change management, rules, policy and product roadmap discussions.
Ensuring healthy and productive operational relationships exist and are maintained with the RTR Technical Operator, the National Payments Fraud Services (NPFS) and the Clearing & Settlement and Exchange Layer-3 (L3) Support providers.
Managing RTR Emergency Committee (EC) membership and functions, including agendas, development of meeting materials, scheduling and communication.
Maintaining positive relationships with internal stakeholders while identifying opportunities to improve RTR processes and systems, new product features, issues and risks to the safety and soundness of the RTR system.
Attend conferences, courses, and seminars (approximately 5-10 days annually) and pursue reading and research in order to maintain the skills required in the performance of the duties associated with this position.

Benefits

Flexible, hybrid (remote/office) environment.
Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
26 weeks of paid maternity and parental leave top-up (if eligible)
Rewards and recognition program.
Access to office gym facilities.
Internal and external professional development opportunities.
Fun team and organizational events.
Monthly all staff forums led by our Executive Leadership Team.