Senior Payment Operations Manager

Royal Bank of Canada • Edina, MN

1d • $90,000 - $160,000 • Onsite

About The Position

This role oversees and enhances the payments operations department within Wealth Management Operations by leading and managing an operations team with a strong client-first focus that prioritizes quality, timeliness, and exceptional service delivery. The incumbent is responsible for ensuring operational excellence through accuracy, efficiency, and compliance while maintaining enhanced operational risk and service standards and delivering solutions that meet ultra-high net worth client needs.

Requirements

• 5+ years demonstrated experience leading and managing teams effectively
• Exceptional verbal, written, and presentation skills with ability to work across all organizational levels
• Advanced analytical and resolution capabilities for complex processes and escalated issues
• Thrives in rapidly changing environments with shifting priorities and delivers effectively in high-stress situations
• Securities license 99 (or ability to obtain within 120 days), proficiency with MS Office, and 5+ years' experience in securities, banking, technology, risk, or cash management operations; 4-year degree or equivalent experience required

Nice To Haves

• 5+ years' experience in securities, credit operations, and/or risk control
• 5+ years' demonstrated experience in leadership, change management, project management, and vendor management with executive-level communication skills
• Advanced analytical capabilities and risk control experience supporting complex operations
• Ultra High Net worth client servicing experience with proficiency in JIRA tools

Responsibilities

• Mentor and develop team of associates and analysts; manage direct reports through 1:1s and career development while attracting and retaining high-quality talent
• Highlight current and future team and departmental needs to management; share expert knowledge and ensure diverse viewpoints are heard
• Maintain quality and customer service standards; monitor employee performance; provide production support and regular reporting on payment operations, transaction volumes, fraud incidents, and compliance metrics
• Identify improvement opportunities and lead initiatives to enhance efficiency, accuracy, and customer satisfaction through best practices and technology
• Contribute to continuous improvement of risk and controls environment; spot opportunities and collaborate on implementing regulatory, risk, and compliance initiatives
• Resolve complex wire transfer issues and production incidents while delivering exceptional customer service
• Foster and maintain strong relationships with internal and external stakeholders
• Act as culture carrier embodying the Firm's core values; serve as a role model across Operations

Benefits

• bonuses
• flexible benefits
• competitive compensation
• commissions
• stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business
• 401(k) program with company-matching contributions
• health, dental, vision, life and disability insurance
• paid time-off plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree