Manager - Payment Operations

Stellantis Financial Services•Atlanta, GA

6d•Onsite

About The Position

The Payment Processing Manager supports, maintains, and monitors the cash posting activities to ensure timely and accurate application to consumer automobile loans and in accordance with industry regulations and company policies. Identifies and resolves balance issues resulting from posting activities.

Requirements

Minimum of 5 years of experience in payment processing or a related field.
At least 2 years of leadership or supervisory experience required.
Bachelor’s degree preferred; or an equivalent combination of a high school diploma and a minimum of six years of relevant work experience.
Demonstrates strong verbal, written, and interpersonal communication skills; fosters a collaborative environment that encourages new ideas and supports organizational growth.
Effectively compiles, analyzes, and presents data to both department and senior leadership; actively engages in meetings and communicates complex information clearly.
Maintain professionalism and confidentiality while resolving conflicts, delivering excellent customer service, and managing emotional or sensitive situations with empathy and tact.
Exhibits strong organizational and time management skills; consistently meets deadlines, delegates effectively, and thrives in fast-paced, high-pressure environments.
Brings advanced proficiency in Microsoft Office and problem-solving; applies analytical thinking to develop innovative solutions and support team performance.
Leadership or supervisory skills required
Candidates must possess authorization to work in the United States.

Nice To Haves

Automotive industry experience strong plus
Minimum of five years’ experience managing teams of 10+, with a focus on shared services and process improvement initiatives.
At least two years of experience in the automotive or captive financing industry, with strong knowledge of industry policies and procedures.
Proven leadership in fast-paced, regulated environments with a solid understanding of SOX, compliance, and audit requirements.
Skilled in interpreting complex financial and operational documents; proficient in mathematical functions and data analysis.
Effective communicator with the ability to present to diverse groups and drive cross-functional collaboration.

Responsibilities

Lead, mentor, and develop a team of Payment Processors and Analysts to ensure accurate execution of payment activities.
Oversee resolution of complex account issues, including fee waivers, monetary adjustments, and exception processing.
Serve as the escalation point for internal and external inquiries.
Identify and implement process improvements to streamline workflows, reduce manual effort, and enhance cross-functional efficiency.
Conduct regular audits to ensure data accuracy, compliance, and adherence to service level agreements (SLAs).
Support departmental projects and ensure compliance with all regulatory and industry standards.
Analyze trends and recurring issues to identify root causes and implement risk mitigation strategies.
Establish and maintain performance metrics, SLAs, and tracking mechanisms for improved accountability.
Maintain and enforce up-to-date standard operating procedures (SOPs) and process documentation.
Recruit, coach, and evaluate team members to foster a high-performance, growth-oriented environment.
Recruits, interviews, hires, and trains new team members, ensuring alignment with department needs.
Oversee daily operations and monitors team performance to ensure efficiency and quality outcomes.
Conducts timely performance evaluations and manages disciplinary actions in accordance with company policy.
Supports staff development through effective delegation, mentorship, and skill-building opportunities.
Promotes a balanced team environment by providing hands-on support and making timely, strategic decisions aligned with organizational goals.