Senior Risk Special Projects Consultant
About The Position
The Senior Special Projects Consultant – Fraud & Operations serves as a senior strategic and execution partner supporting Fraud and Operations leadership on high-priority initiatives, executive communications, business management activities, and risk-related projects. The role leads complex and often ambiguous assignments, quickly develops an understanding of business issues, organizes cross-functional work, synthesizes information, and translates operational, financial, risk, and strategic information into executive-level messaging and actionable plans. The position provides substantial support for Chief Administrative Office (CAO)-related activities, including executive presentations, Quarterly Business Review (QBR) and Monthly Business Review (MBR) materials, leadership updates, business reviews, and recurring reporting. It may also lead or support risk, regulatory, change-management, process-improvement, and other special initiatives across Fraud and Operations. The role regularly works across organizations and with senior stakeholders, exercises independent judgment with limited direction, and takes ownership of significant initiatives.
Requirements
- Master's degree or equivalent work experience.
- Ten or more years of experience in project management activities.
- Ability to independently structure loosely defined executive assignments and determine an approach with limited direction.
- Ability to manage complex assignments involving multiple risk, control, regulatory, technology, or operational considerations.
Nice To Haves
- Significant experience in project or program management, business management, operations, financial services, fraud, risk, strategy, or related disciplines.
- Demonstrated ability to lead complex cross-functional initiatives.
- Strong executive communication and storytelling skills, particularly developing senior leadership presentations and business reviews.
- Advanced ability to synthesize quantitative and qualitative information into executive-level conclusions and recommendations.
- Strong PowerPoint and Excel capabilities.
- Experience with operational performance reporting, risk and control environments, or change-management initiatives.
- Ability to influence and drive outcomes without direct authority.
- Strong organizational skills and ability to manage multiple high-priority assignments simultaneously.
Responsibilities
- Lead complex, cross-functional projects and special initiatives supporting Fraud and Operations priorities.
- Structure ambiguous business problems, establish workplans, identify dependencies, and drive initiatives from concept through execution.
- Coordinate across Fraud Strategy, Operations, Technology, Risk, Compliance, Finance, and other business partners.
- Identify risks, barriers, dependencies, and decisions requiring leadership attention, and drive them toward resolution.
- Develop recommendations and decision materials for senior leadership.
- Support CAO-related requests, deliverables, planning activities, and organizational priorities.
- Develop and coordinate executive-level materials for QBRs, MBRs, executive and leadership meetings, strategic planning sessions, recurring business updates, and ad hoc requests.
- Translate complex business information into concise executive narratives highlighting performance, risks, decisions, trends, and actions.
- Establish consistent reporting standards, messaging, and executive presentation quality across Fraud and Operations.
- Consolidate operational performance, initiative progress, emerging risks, and key business developments with business leaders.
- Develop leadership-ready summaries of accomplishments, challenges, dependencies, decisions, and upcoming priorities.
- Coordinate recurring business-management routines and ensure leadership materials provide an integrated view across functions.
- Drive follow-up on executive decisions, commitments, and action items.
- Lead or support risk-related special projects involving operational risk, technology risk, controls, audit or examination readiness, regulatory or policy change, remediation, and emerging business needs.
- Evaluate business and operational impacts of proposed changes and coordinate stakeholder engagement.
- Support development and execution of change-management strategies for significant organizational, process, technology, or operating-model changes.
- Identify gaps, dependencies, and execution risks before they affect delivery.
- Serve as a consultative partner connecting business strategy, operational execution, and risk considerations.
Benefits
- Medical, dental, and vision healthcare
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation, from two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- Pension
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What This Job Offers
Job Type
Full-time
Career Level
Senior
