Senior Risk Management Specialist

Berkley•Manassas, VA

About The Position

The Sr Risk Management Specialist role provides occupational risk assessment and risk management services in support of developing and retaining select clients aligned with the corporate vision and business objectives of Key Risk and serves as a workers compensation client liaison. Through strategic planning and the development of target resources, this role is responsible for aligning services and participating in the risk management process by identifying and supporting opportunities to enhance client management of occupational risk. This individual will actively participate in creating and supporting safety and risk management plans to maintain profitable client accounts and proactively apply business strategies to achieve department and corporate goals.

Requirements

BS/BA Degree
5+ years’ experience with a safety and health insurance organization
Proficient in Microsoft office applications
Detail orientation and commitment to accuracy with a strong sense of urgency and ability to prioritize needs
Effective interpersonal and communication skills across various audiences
Demonstrated analytical thinking and decision-making skills

Responsibilities

Participate in the client risk management process, identify and support opportunities to enhance client management of occupational risk.
Provide technical and business management support to Key Risk clients and business units with a focus on reducing incidents and total indemnity cost to improve workplace safety and health.
Ability to use objective data and information to anticipate, identify, evaluate and analyze physical, environmental, chemical and biological hazards for a myriad of work environments for current and potential client accounts.
Virtual training and support for clients, including required safety committee initial and renewal training.
Scheduling and meeting preparation assistance to Client Experience leadership team for necessary onsite client services and meetings.
Immediately notify management of large exposures and comply with reinsurance reporting requirements.
Provide risk analysis support to Key Risk Underwriting by evaluating the quality of risks and improving account performance.
Develop and implement systems and processes that ensure compliance with Key Risk requirements and guidelines.
Monitor updates relative to safety and health laws and regulations.
Support compliance with state regulations and annual filings.
Identify potential occupational risk elements and assist in development of alternative solutions.
Evaluate client progress to ensure expectations are being met.
Design practices, processes, and procedures that are effective, understandable and repeatable for client accounts.
Onboarding – schedule and conduct meaningful orientations with new policyholders
Provide claim reporting information and service plan for policy term
Address questions on PremiumSync/Billing setup
Introduction and training on the Client Portal
Support renewal preparation through action items identified in the service plan
Liaison with client’s claim representative(s)
Provide claim reviews in alignment with insured service plan
Ensure panels are up-to-date (where applicable)
Manage VirtualMD+ utilization
Manage In-Network Provider utilization
Promote Transitional Duty programs
Leverage and promote additional resources for client program success
Maintaining client contact records
Promote exceptional service by identifying interaction opportunities, taking ownership of client results, providing high quality service, managing response times, using judgment and building from both the small and large successes.
Enhance communications by being proactive, engaging in active listening, asking questions to determine underlying needs, and stopping and analyzing the situation; learn from problems and implement preventative measures for the future.
Know and exceed client expectations; get to know our clients, understand situations from the client’s perspective, and deliver solutions specific to the client’s needs.
Create a team approach by leveraging the culture of trust and openness, educating associates on each discipline and their role in supporting the organization, aligning responsibilities with the strengths of the individual team members, and taking responsibility for keeping the team informed and closing the loop.