Risk Management Specialist

Mahec • Asheville, NC

13h • Onsite

About The Position

Under limited supervision, provides administrative, technical and research support in the areas of Risk Management. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Risk Management Specialist may perform. The position requires strong communication skills to interact effectively and respectfully with colleagues, patients, and their families, ensuring information is easily understood, especially in complex situations. Decision-making ability is crucial, involving conflict resolution, critical thinking, and prioritizing tasks. The specialist is expected to maintain up-to-date healthcare knowledge, including licensure and training requirements, and apply this knowledge in real-life scenarios. Interpersonal skills, such as grace, professionalism, empathy, effective listening, responsibility, and patience, are essential. Adherence to organizational values like integrity, accountability, cultural reverence, and adaptability to change is also required. The role demands an analytical mind for autonomous problem-solving, logical thinking, and driving continuous improvement.

Requirements

• Any combination of education and/or experience equivalent to an Associate’s Degree with four (4) years’ experience in healthcare administration, insurance, risk management and/or patient safety.
• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications.
• Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties.
• Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion.
• Conflict resolution skills.
• Critical thinking skills.
• Confidence in your ability to make the right decision in most situations.
• Ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
• Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise.
• Communicating new breakthroughs to the rest of the team, as appropriate.
• Keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training.
• Ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
• Showing the ability to meet difficult situations with grace, professionalism, and understanding.
• Showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so.
• Effective listening.
• Being your authentic self.
• Showing responsibility and dependability.
• Being patient with others.
• Adherence to MAHEC’s founding principles and incorporating them every day.
• Having integrity and accountability.
• Reverence for other cultures and equitable practices.
• Ability to manage change.
• Displaying a clear understanding of organizational dynamics.
• Having an analytical mind and ability to work autonomously to solve complex problems that may arise.
• The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue.

Nice To Haves

• Certified Professional in Health Care Risk Management (CPHRM)
• Spanish speaking skills preferred

Responsibilities

• Review and investigate assigned incident reports for risk and/or patient safety issues.
• Document all findings and follow-up within the incident reporting system, and collaborate with clinical leadership and quality improvement teams to address identified concerns.
• Work with Insurance Specialist to ensure timely reporting of identified incidents to insurance carriers.
• Prepare regular reports of incidents for departmental review and assist with disposition based on identified issues.
• Participate in the monitoring and improving of the Risk Management Program, identifying and assisting with the analysis of loss exposures.
• Perform required risk/patient safety assessments and audits, including timely reporting of findings.
• Assist with Risk Management training for new employee orientation, ongoing education, and annual training.
• Participation in organizational meetings/committees as requested by Director.
• Assist with the maintenance and safekeeping of confidential Risk Management records, incident reports, and legal files.

Benefits

• Full benefits available
• Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
• MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees