Senior Risk Analyst

TopBuild Home Services•Daytona Beach, FL

About The Position

The Senior Risk Analyst, Workers' Compensation contributes to QXO's workers' compensation risk management program and directly supports the Risk Manager, Workers' Compensation. The role oversees claims and program analytics, financial reporting, regulatory compliance, and coordination with carriers and third-party administrators (TPAs). It also develops and supports initiatives to reduce claim frequency, severity, and total cost of risk. The analyst monitors claims from inception through closure; reviews reserves, settlements, and litigation plans; escalates complex and high-exposure claims; and participates in claim reviews with external and internal stakeholders. The position develops dashboards and reports, analyzes claim and loss data, supports reserving, forecasting, budgeting, insurance renewals, and audits, and helps coordinate return-to-work and cost-containment initiatives. The role also monitors vendor performance, regulatory requirements, and workers' compensation documentation, and collaborates with Human Resources, Safety, Operations, and leadership to improve claim outcomes and reduce workplace injury risks.

Requirements

Bachelor's degree in Risk Management, Finance, Business, Insurance, or a related field.
5–8 years of workers' compensation claims, risk management, or insurance experience.
Experience managing or overseeing multi-state workers' compensation programs.
Experience working with insurance carriers, third-party administrators, and brokers.
Strong background in workers' compensation analytics and reporting.
Strong knowledge of workers' compensation claims administration and best practices.
Understanding of claim reserving principles and loss forecasting methodologies.
Knowledge of workers' compensation regulations and compliance requirements.
Ability to interpret claim analytics and develop actionable recommendations.
Strong negotiation and relationship-management skills.
Excellent written and verbal communication skills.
Advanced Microsoft Excel skills, including pivot tables, dashboards, Power Query, and data analysis.
Experience with RMIS platforms.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Associate in Risk Management (ARM) certification.
Certified Risk Manager (CRM) certification.
Associate in Claims (AIC) certification.
Construction Risk and Insurance Specialist (CRIS) certification.
Adjuster license.

Responsibilities

Support the Risk Manager, Workers' Compensation in administering the company's workers' compensation program.
Monitor workers' compensation claims from inception through closure and ensure timely, appropriate handling.
Review claim reserves, settlement strategies, and litigation plans with carriers and TPAs; escalate complex, catastrophic, litigated, or high-exposure claims to management.
Participate in claim review meetings with TPAs, carriers, defense counsel, nurse case managers, and internal stakeholders.
Evaluate claim trends and identify opportunities to reduce costs and improve outcomes.
Assist field operations with claim escalations, return-to-work challenges, and claim-related inquiries.
Develop and maintain workers' compensation dashboards and performance metrics.
Analyze loss runs, claim data, reserve development, and trends to identify exposures and emerging risks.
Prepare monthly, quarterly, and annual leadership reports on claims, litigation, costs, open inventory, and return-to-work performance.
Monitor key performance indicators for TPAs, carriers, and service providers, and conduct ad hoc analyses.
Review claim reserves and assist with forecasting liabilities, budgeting, actuarial data requests, and annual insurance renewal submissions.
Reconcile claim payments and loss information with carrier and TPA reports; assist with collateral, deductible, and self-insured retention reporting.
Partner with Human Resources, Safety, and Operations to facilitate the Transitional Return to Work Program and track its metrics.
Support loss-prevention and injury-reduction initiatives, analyze claim outcomes, and recommend cost-saving process improvements.
Serve as a primary contact for TPAs, carriers, nurse case managers, medical management vendors, and defense counsel.
Coordinate and document claim stewardship meetings, monitor vendor performance, and assist with claims-administrator RFPs.
Monitor workers' compensation regulatory requirements and reporting obligations; maintain claim and insurance documentation and support audits.
Assist in ensuring compliance with workers' compensation laws and company policies.
Prepare workers' compensation underwriting and exposure data for insurance renewals and support acquisition due diligence related to workers' compensation liabilities and historical losses.
Collaborate with safety and operational leadership to identify and mitigate workplace injury risks and recommend ways to improve claim outcomes and reduce total cost of risk.