Senior Rider Onboarding Associate - (6 Months FTC)

Deliveroo

11d • Remote

About The Position

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Senior Rider Onboarding Associate to join our UKI team. This is a remote, field-based Fixed Term Contract (FTC) role with operational roots in Edinburgh, Manchester, Birmingham, Bristol, or London. In this role, you’ll help us build, scale, and optimise our physical onboarding ecosystem, directly securing the rider fleet capacity needed to power our three-sided marketplace. Get to know our Commercial team — what drives us, how we work, and what you can expect.

Requirements

• Proven operational experience within technology, start-ups, food delivery logistics, or direct experience working as a Deliveroo Rider.
• A self-starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative.
• Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups.
• A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late.

Nice To Haves

• Familiarity with G Suite, Slack, Looker, and Salesforce tooling.
• Professional proficiency in Portuguese or Arabic.

Responsibilities

• Optimise hub performance: Evolve the format and structural workflow of our physical Rider Onboarding Hubs to maximise operational efficiency before, during, and after daily sessions.
• Scale the footprint: Design, operationalise, and expand physical onboarding spaces across the UKI, implementing standardised systems to maintain high-quality service for all applicants.
• Drive the strategic roadmap: Architect and execute the 12-month delivery plan for in-person onboarding, balancing expansion with strict time and cost efficiencies.
• Cross-functional problem solving: Partner with Rider Support, Product, and broader Onboarding teams to troubleshoot live operational issues and funnel on-the-ground intelligence into long-term system enhancements.
• Deliver field onboarding: Travel extensively across the UKI to lead face-to-face onboarding sessions and support localised operations within regional hubs.
• Manage local supply constraints: Target and eliminate rider deficits in hard-to-source zones, collaborating with the Supply team to build accurate demand forecasting models.
• Execute seasonal campaigns: Lead tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth.

Benefits

• All field-based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company.
• Make a visible impact every day
• Learn fast in an entrepreneurial environment
• Build a career, not just a role
• Deliver together in an inclusive culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed