Rider Onboarding Associate - (6 Months FTC)
About The Position
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a Rider Onboarding Associate to join our UKI team. This is a remote role with significant field-based travel, with positions available across Edinburgh, Manchester, Birmingham, Bristol, and London. In this role, you’ll work directly on the ground to source and onboard riders, ensuring our marketplace always has the right supply to meet customer demand. Get to know our Commercial team — what drives us, how we work, and what you can expect.
Requirements
- Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider.
- A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities.
- Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants.
- A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations.
Nice To Haves
- Professional proficiency in Portuguese or Arabic.
- Familiarity with G Suite, Slack, Looker, and Salesforce.
Responsibilities
- Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs.
- Secure hyper-local supply: Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency.
- Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements.
- Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting.
- Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.
Benefits
- All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
