Senior Revenue Operations Specialist

Clutch

20h•Hybrid

About The Position

Clutch is looking for a collaborative, detail-oriented, results-driven, and AI-first Senior Revenue Operations Specialist to scale our internal revenue processes. You'll sit at the intersection of our sales, marketing, and customer success operations, building the systems, workflows, and reporting that help Clutch's revenue teams move faster and perform better. You'll identify & solve functional gaps (forecasting, territory management, billing operations, enablement) while actively integrating AI into how we work — using HubSpot Breeze, Gong, Claude, and other tools to make sure our sales team is spending their time doing what they’re best at - sales. As a Senior Revenue Operations Specialist, you'll report to our Director of Revenue Operations and work cross-functionally with Revenue, Marketing, Customer Success, and Finance leadership. We're looking for someone who operates with a high degree of autonomy and defaults to "how do I make this smarter?" rather than just getting it done. This is a hybrid role at Clutch headquarters in DC. In addition, we are unable to provide sponsorship at this time and in the future for this role.

Requirements

Minimum 3+ years of experience in GTM Operations (Sales Ops or Revenue Ops)
Proficient in AI tools such as Claude, OpenClaw, Gumloop, or similar
Proficient automation tools such as Retool, Google App Scripts, Zapier, Make, or similar
Proficient in data manipulation and report building in Excel or Google Sheets
Proficient in project management tools such as Asana, Trello, or similar
Experience developing, documenting, and troubleshooting complex workflows or challenges in a CRM
Demonstrated analytical skills, attention to detail, and quality assurance
Strong organizational, written, and verbal communication skills, with the ability to clearly articulate outcomes, impacts, and roadblocks
Track record of working cross-functionally to identify new projects and scoping project steps to ensure on-time completion

Nice To Haves

Progress toward or completion of HubSpot certifications
Experience supporting sales commission processes and territory management

Responsibilities

Diagnose bottlenecks and inefficiencies across the full revenue funnel (New Business, Account Management, and Customer Success) and build automated or AI-augmented solutions to address functional gaps.
Partner with Revenue, Marketing, Customer Success, Finance, and other teams to independently scope and build processes, automations, and AI-augmented workflows that meet cross-functional goals
Ensure CRM data is accurate, up-to-date, and used to its fullest potential to support customer journey management, drive sales, and enable AI integrations
Enhance and maintain deal automation in HubSpot, including approval workflows, pricing/discount logic, and contract/renewal infrastructure, to reduce sales cycle friction and improve data integrity
Build standardized reports and dashboards in HubSpot and Google Sheets to track key performance metrics, support sales forecasting and quota-setting cycles, and surface actionable insights for the revenue team
Keep abreast of AI and GTM tool updates and develop ideas on how our tools should evolve to meet stakeholder and customer needs

Benefits

401(k) up to 5% Match, 100% Immediate Vesting
Cigna Medical, Dental & Vision
Life Insurance
Short-Term and Long-Term Disability Benefits
Fertility Benefits
ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talkspace On-Demand Mental Health Benefits
Commuter Benefits
Paid Time Off: 15 vacation days, 12 holidays, 3 flexible holidays, 2 community service days, 2 mental health days
While working in the office: well-stocked pantry, fridge, and bi-weekly catered lunches
Structured Learning and Development Opportunities
Business Casual Work Environment
health, life, disability, and retirement plans, as well as paid time off for mental health, community service, vacation, sick and safe leave, and holidays.