Senior Revenue Analyst

City of Hollywood, Florida • Hollywood, FL

1d • Onsite

About The Position

The Senior Revenue Analyst works under the general supervision of the Public Utilities Customer Service Manager or designee, performing analytical and auditing activities related to revenue analysis, utility billing, and customer billing issues. The role conducts detailed financial analysis of utility billing data to support accurate, timely customer billing and revenue collection. It also directs the work of others and supports the department’s daily operations and future planning.

Requirements

• Bachelor’s degree in business administration, public administration, or a related field from an accredited college or university.
• At least two years of experience in government finance, accounting, and/or utility billing.
• Valid driver’s license and proof of automobile insurance.
• Acceptable background record and driving record.
• Knowledge of computer billing systems, utility billing operations, and related fiscal programs.
• Knowledge of management principles and supervisory practices and procedures.
• Knowledge of computers and standard office equipment.
• Ability to prepare complex periodic and special revenue reports and analyses.
• Ability to work independently with little direct supervision.
• Ability to analyze utility billing and revenue collection operations.
• Ability to interpret complex governmental procedures and regulations related to utility billing and collection.
• Ability to present factual findings clearly and concisely.
• Ability to design, use, and update spreadsheets.
• Effective verbal and written communication skills.
• Excellent customer service skills and skill using a personal computer.
• Ability to establish and maintain effective working relationships and work collaboratively on services and projects.

Nice To Haves

• Two years of experience using the Tyler/MUNIS utility billing system.
• Five years of experience in government finance, accounting, and/or utility billing.
• Additional education and experience, or an equivalent combination of training and experience, may be substituted for the stated requirements.

Responsibilities

• Participate in preparing and controlling the utility billing operating budget.
• Prepare and/or review billing adjustments as needed.
• Review billing and customer service reports, including billing charge proof, meter reading, and deposit refund reports.
• Assist finance staff in balancing, explaining, and reporting Utility Billing and AMI work product and information; research and resolve complex or unusual problems.
• Assist with transferring outstanding balances from one owner to another.
• Assist with preparing and distributing ECM notifications.
• Monitor revenue-producing contracts and agreements, such as payment plans and assessment agreements, to ensure accurate billing and revenue collection.
• Generate and analyze revenue aging reports.
• Review and analyze billing services and review write-offs.
• Develop, conduct, and report surveys of other municipalities and counties.
• Project revenue amounts for budgetary purposes as needed.
• Assist with preparing monthly billing and customer service presentations.
• Interact with customers to address billing issues and revenue collection when needed.
• Prepare finance and utility reports as requested and required.
• Coordinate activities among sections of the Public Utilities Department.
• Assist with developing procedures as needed.
• Represent the City effectively and positively and maintain professional relationships with colleagues, supervisors, managers, clients, and the public.
• Supervise and review the work of others.
• Perform other job duties as assigned.

Benefits

• Low-cost medical, dental, and vision insurance.
• Flexible Spending Plans.
• Four-day work week.
• Award-winning wellness program.
• Paid time off, including 13 paid holidays, vacation leave, personal leave, and sick leave.
• Eligibility for the Federal Student Loan Forgiveness Program for employees with 10 years of public service and on-time payments.
• Pension plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior