Senior Retrofit Quality Manager , Retrofit Quality

Amazon•Nashville, TN

1d•Hybrid

About The Position

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement and maintain all the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey! As the Senior Retrofit Quality Manager, you will lead the standardization, execution quality, and post-launch performance of retrofit programs across Amazon's fulfillment network. You will own the end-to-end quality lifecycle of retrofits; from pre-installation readiness, staffing and training, through execution and go-live, to post-launch performance and disengagement criteria. Acting as the voice of the RME field, you will partner with Engineering, Operations, and Central Teams to bridge the gap between design and real-world execution, eliminating repeat failures, improving installation consistency, and accelerating site stabilization at scale. This is a highly visible role requiring strong ownership, technical depth, and the ability to influence across multiple organizations.

Requirements

Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience
Work flexible schedule including weekends, nights, and holidays
3+ years of experience in material handling equipment (MHE), automation, or reliability/maintenance environments
3+ years of experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases
Experience working cross-functionally with multiple stakeholders

Nice To Haves

Master's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
Experience with performance metrics such as OEE, downtime, throughput, or quality
Knowledge of Lean, Six Sigma, or continuous improvement methodologies
Experience in Amazon RME, fulfillment operations, or automation deployment environments

Responsibilities

Travel domestically up to 80%, conducting site visits across North America to validate execution quality, support critical retrofit phases, and ensure field learnings are captured and fed back into standards and future deployments
Own the Retrofit Quality Program end-to-end. Defining and implementing quality mechanisms including playbooks, readiness gates, audits, and KPIs. Ensuring consistent deployment standards and outcomes across multiple concurrent sites and programs
Establish and enforce site readiness criteria (staffing, training, spare parts, PM setup, and system readiness), driving defect reduction and elimination of repeat failures to ensure sites are fully prepared for go-live
Lead post-launch performance management by defining stabilization metrics and disengagement criteria, driving root cause analysis and corrective actions for early-life failures, and ensuring sites achieve target OEE, availability, throughput, and quality outcomes
Act as the RME field advocate; influencing Engineering, Operations, Safety, and vendor partners to ensure design intent translates to field execution, while building scalable reporting mechanisms (WBR, dashboards) to track risk, readiness, and performance across the network

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
sign-on payments
restricted stock units (RSUs)
health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave