Retrofit Quality Manager, RME Retrofit

Amazon•Nashville, TN

1d•Hybrid

About The Position

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement and maintain all the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey! As the Retrofit Quality Manager, you will support the execution and quality of retrofit programs across Amazon's fulfillment network. You will play a key role in ensuring retrofits are deployed consistently, sites are prepared for go-live, and systems achieve stable performance post-launch. You will work closely with Senior Retrofit Quality Managers, Engineering, Operations, Central Teams, and site RME teams to drive readiness, execution consistency, and post-launch stabilization. This role focuses on execution excellence, field engagement, and problem solving; ensuring that known issues are prevented and performance gaps are quickly addressed.

Requirements

Work flexible schedule including weekends, nights, and holidays
Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or 2+ years of Amazon RME (BB/3P) Full Time Exempt experience
Experience in material handling equipment (MHE), automation, or reliability/maintenance environments
Experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases
Experience working cross-functionally with multiple stakeholders

Nice To Haves

Experience in Amazon RME, fulfillment operations, or similar environments
Exposure to retrofits, launches, or automation deployments
Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
Familiarity with performance metrics such as OEE, downtime, throughput, or quality
Experience supporting continuous improvement initiatives (Lean, Six Sigma)

Responsibilities

Travel domestically up to 80%, providing on-the-ground support across assigned sites to validate readiness, observe retrofit execution, and drive issue resolution during key phases of deployment and post-launch stabilization.
Drive site readiness activities, including staffing and training tracking, spare parts readiness, PM setup, and readiness audit completion. Ensuring all pre-launch requirements are met prior to go-live.
Ensure adherence to standard playbooks, processes, and quality expectations while identifying execution gaps, escalating risks, and capturing field learnings to improve retrofit consistency across the network.
Support post-launch performance tracking across key metrics (OEE, downtime, throughput, and defects), assist in root cause analysis, and drive corrective actions to ensure sites meet stabilization targets and disengagement criteria.
Partner cross-functionally with Engineering, Operations, vendors, and RME teams to ensure alignment between design intent and field execution, and communicate site-level risks, blockers, and progress to leadership.