Sr Wireless Sales Representative - AT&T Authorized Retailer

Prime Communications Wireless Services•Anaheim, CA

11d•$40,000 - $50,000•Onsite

About The Position

The Senior Retail Sales Consultant (SR. RSC) is a high-performing sales consultant who assists customers with purchasing products and services offered by Prime. The role is responsible for consistently delivering high-quality operations and excellent customer satisfaction while exceeding sales and operations targets. The consultant also assists with operational assignments and projects assigned by management. The position combines sales and store operations. The consultant maintains knowledge of products, services, promotions, and compensation plans; works to meet and exceed sales quotas; and supports peers by modeling effective sales behaviors. Operational duties include following company policies, mastering required systems, reviewing sales paperwork, handling cash, reporting suspected fraud, completing opening and closing checklists, communicating inventory shortages, protecting company assets, maintaining store appearance, and completing required training. The role requires at least 32 hours per week, including evenings, weekends, and holidays. It involves working at the home store and potentially at other locations within the district, as well as attending off-site training and meetings.

Requirements

Clear communication skills.
Attitude and technical aptitude; an entrepreneurial spirit is valued.
Commitment to exemplary customer service, honesty, and integrity.
At least 18 years old and legally able to work in the United States without restrictions.
Ability to work a minimum of 32 hours per week, including evenings, weekends, and holidays.
Reliable transportation to the store location, off-site trainings, and meetings.
Live within 30 minutes of the home store and have flexibility to work at multiple district locations as needed.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Adhere to the Team Color policy and maintain a neat, professional appearance.
Ability to lift up to 10 pounds.
Ability to bend, squat, and stretch for inventory and stocking duties.
Ability to stand for long periods to provide customer service, with or without reasonable accommodation.
Ability to work in a fast-paced environment, follow instructions to completion, work under pressure, multitask, and handle customer complaints or requests.
Ability to adapt to fluctuating noise levels and varied sounds from multiple media sources and devices.

Nice To Haves

Background in retail sales.
Strong social media presence.

Responsibilities

Consistently understand and exceed monthly sales quotas.
Maintain knowledge of the compensation plan.
Maintain knowledge of AT&T and competitor products, services, and promotions to deliver a high-quality customer experience.
Practice sales behaviors and best practices to generate and maximize sales and key metrics.
Inspire and engage peers by modeling expected behaviors.
Problem-solve in a fast-paced environment.
Follow company policies, procedures, and best practices.
Master all required systems.
Regularly review sales paperwork for discrepancies and errors.
Follow cash-handling procedures to ensure accurate accounting and protect company products.
Report fraudulent activity to leadership, Loss Prevention, and/or Human Resources.
Accurately complete opening and closing checklists in a timely manner.
Communicate inventory deficiencies to supervisors promptly.
Safeguard codes, passwords, and proprietary company assets.
Maintain store appearance in accordance with merchandising standards.
Complete required training within management-established timelines.
Assist with operational assignments and projects assigned by management.