Retail Senior Sales Associate

Bob's Discount Furniture•Palm Desert, CA

7d•Onsite

About The Position

As a Senior Retail Guest Experience Sales Specialist at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to the showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while using tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations. The position is based in-store and requires flexible availability, including evenings, weekends, and holidays. This role suits someone who enjoys connecting with people, building relationships, and helping a team thrive. Bob’s describes its workplace as positive, inclusive, and skill-driven, guided by values including honesty, integrity, transparency, community, safety, diversity, accountability, and fun. Pay is an hourly advance against uncapped commissions. Expected first-year earnings typically range from $45,000 to $75,000 annually. The stated base pay, excluding potential commissions, incentives, and bonuses, is $16.90 per hour as an advance against commission.

Requirements

Ability to engage and serve customers in a fast-paced, sales-driven environment.
Track record of achieving personal or team goals.
Must be at least 18 years old.
Customer service excellence, relationship-building, and rapport skills.
Sales engagement and upselling ability.
Analytical thinking and problem-solving skills.
Team collaboration, self-leadership, and personal accountability.
Effective communication and active listening.
Ability to manage customer concerns in a service-focused manner.
Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance.
Ability to stand, walk, bend, and reach for extended periods.
Must be mobile throughout the showroom and able to perform in-store tasks as needed.

Nice To Haves

Experience in retail customer service.
Commission-based sales experience.
Ability to lead, motivate, and support teammates.
Familiarity with retail operations tools such as tablets and CRM.

Responsibilities

Guide customers through a personalized shopping journey and help meet their home furnishing needs.
Use product knowledge and tools to support customer shopping needs.
Provide customer service and sales engagement, including upselling where appropriate.
Support team development by leading, motivating, and supporting teammates.
Support safety protocols and daily store operations.
Address customer concerns in a service-focused manner.
Work in the showroom and perform in-store tasks as needed.