Retail Senior Sales Associate

Bob's Discount Furniture • Auburn Hills, MI

5d • Onsite

About The Position

As a Senior Retail Guest Experience Sales Specialist at Bob’s Discount Furniture, you’ll bring energy, service, and leadership to the showroom floor. You’ll guide customers through a personalized shopping journey that reflects The Bob’s Way—honesty, integrity, and a customer-first mindset—while using tools and product knowledge to meet their home furnishing needs. In this service-forward role, you’ll also support team development, safety protocols, and daily store operations. The position is based in-store and requires flexible availability, including evenings, weekends, and holidays.

This role calls for communication skills, problem-solving, sales aptitude, and service leadership. The successful candidate enjoys connecting with people, building relationships, and helping a team thrive. Bob’s describes its culture as positive, inclusive, and skill-driven, guided by honesty, integrity, transparency, community, safety, diversity, accountability, and fun.

Requirements

• Ability to engage and serve customers in a fast-paced, sales-driven environment.
• Track record of achieving personal or team goals.
• Must be at least 18 years old.
• Demonstrated customer service excellence, relationship building, sales engagement, and upselling skills.
• Analytical thinking and problem-solving ability.
• Ability to collaborate with a team and demonstrate self-leadership and personal accountability.
• Effective communication and active listening skills.
• Ability to lift and move up to 25 lbs. regularly and 50 lbs. with or without assistance.
• Ability to stand, walk, bend, and reach for extended periods.
• Must be mobile throughout the showroom and able to perform in-store tasks as needed.

Nice To Haves

• Experience in retail customer service.
• Commission-based sales experience.
• Ability to lead, motivate, and support teammates.
• Familiarity with retail operations tools such as tablets and CRM systems.

Responsibilities

• Guide customers through personalized shopping journeys and help meet their home furnishing needs.
• Provide customer service using a customer-first approach grounded in honesty and integrity.
• Use product knowledge and tools to support customer needs and sales engagement.
• Support team development by leading, motivating, and assisting teammates.
• Support safety protocols and daily store operations.
• Address customer concerns in a service-focused manner.

Benefits

• Competitive medical, dental, and vision insurance.
• Paid vacation, personal days, sick days, holidays, and birthday.
• 401(k) profit-sharing plan with a company match.
• Employer-paid life insurance and voluntary coverage options.
• Pet insurance and legal/financial planning resources.
• Tuition reimbursement and scholarships for team members and dependents.
• On-demand learning and professional development.
• Employee discount from day one and additional merchant discounts.
• Hourly advance with uncapped commissions; expected first-year earnings typically range from $45,000 to $75,000 annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed