Retail Senior Sales Associate

Tailored Brands•Houma, LA

About The Position

The Senior Retail Sales Consultant is responsible for customer experience across retail, rental, custom, and omni-channel businesses. This role may serve as a temporary flex key holder and act as manager on duty when needed. The position involves customer service and sales, teamwork, store operations, and supporting store management in meeting sales, service, and operational expectations. The role may include the opportunity to work voluntarily across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company provides equal employment opportunity and does not discriminate against applicants or employees based on protected status.

Requirements

  • Customer service skills and a commitment to customer-obsessed service.
  • Desire to learn and adapt to new programs.
  • Ability to work and consult effectively with retail sales associates at all levels and contribute to a positive work environment.
  • Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

  • Deliver a customer-focused, world-class experience.
  • Build customer relationships from greeting through post-sale contact.
  • Demonstrate benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals.
  • Participate in team selling and contribute to store sales volume and metrics goals.
  • Assist with visual merchandising, setup, store projects, and merchandise stock counts.
  • Operate the cash register at the point of sale.
  • Partner with store management to lead staff in achieving sales, service, and operational expectations when temporarily assigned as manager on duty.
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