Senior Restoration Construction Project Manager

ServiceMaster Premier Restoration Services 5422•Chesapeake, VA

About The Position

ServiceMaster Premier Restoration Services is seeking an experienced Senior Restoration Construction Project Manager to lead complex residential and commercial reconstruction projects following fire, water, storm, and other property damage. The role involves taking ownership of larger losses and guiding projects from initial planning through completion, file closure, and collection while maintaining high standards for customer service, documentation, quality, and profitability. The company serves Hampton Roads, the Peninsula, and the area between Virginia and the Outer Banks of North Carolina, with locations in Chesapeake, Yorktown, Suffolk, and Elizabeth City. The role includes regular travel between job sites and work at disaster-affected residential and commercial properties. The work environment may involve dust, debris, noise, changing temperatures, and other job-site conditions. Site visits may require standing, walking, climbing, kneeling, crouching, or crawling, as well as lifting or moving items up to 50 pounds. Anticipated total compensation is $90,000–$120,000 per year, depending on experience, qualifications, and bonus results. Total compensation includes salary and bonuses on jobs closed and collected. This is an independently owned and operated franchise; hiring decisions are made by the franchisee.

Requirements

Approximately five years of experience managing restoration construction projects, or comparable experience leading complex construction projects.
Demonstrated ability to manage larger losses, multiple trades, subcontractors, budgets, schedules, and customer expectations.
Experience working with insurance carriers and service-level requirements.
Strong communication, organization, problem-solving, and leadership skills.
Ability to achieve consistently high customer service scores in internal and TPA surveys.
Working knowledge of XactAnalysis, Restore 365, Docusketch, or similar restoration project platforms.
Minimum Level 1 Xactimate certification.
Ability to review estimates, project costs, and documentation for accuracy, and efficiently create and submit supplements using required estimating software.
Valid driver’s license and acceptable driving record to company standards.
Ability to pass a background check to company standards.

Responsibilities

Lead large, complex restoration construction projects from start through completion, file closure, and collection.
Serve as the primary point of contact for customers, insurance adjusters, and other project stakeholders; provide regular updates and set clear expectations.
Develop and manage project budgets, schedules, estimates, supplements, and change orders to meet company profitability goals.
Coordinate in-house teams, subcontractors, materials, permits, purchase orders, and work orders.
Obtain required contracts, authorizations, approvals, and documentation at project milestones.
Conduct site visits and quality checks to confirm work is progressing safely and meets project requirements.
Maintain accurate project records, notes, photos, and status updates in required systems.
Meet insurance carrier service agreement and documentation requirements, including responding to required notes and emails within established timeframes.
Support and share project management best practices with the reconstruction team.
Assist with customer issue resolution, collections, and operational improvements as needed.
Quality-control assigned projects.