Restoration & Construction Project Manager

Merit Restorations•Chesapeake, VA

3d•Onsite

About The Position

Merit Restorations specializes in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters, partnering with insurance carriers from emergency cleanup through complete rebuilds. The Restoration Project Manager leads restoration projects up to $50,000 from scope through closeout, managing both construction delivery and the client experience. The role coordinates with insurance adjusters, subcontractors, vendors, and homeowners to keep projects on schedule, within budget, and aligned with quality standards. Merit emphasizes teamwork, ownership, safety, integrity, advocacy, servant leadership, high standards, and compassionate service to families navigating stressful losses. The position is based at the company office in Arlington, Texas.

Requirements

3–5 years of construction project management experience preferred, including residential, remodeling, or restoration work.
Strong estimating ability.
Exceptional organizational, detail-orientation, and follow-through skills.
Positive, self-starting mindset and ability to thrive in high-pressure environments.
High empathy and excellent communication skills; able to remain calm under stress, communicate clearly with clients, and lead teams confidently.
Proficiency in Microsoft Office.
Ability to manage multiple projects independently and simultaneously.
Ability to work at the company office in Arlington, Texas.

Nice To Haves

Prior insurance restoration or disaster recovery experience strongly preferred.
Xactimate knowledge is a plus.
Familiarity with Procore, MS Project, or similar platforms is a plus.

Responsibilities

Lead all phases of restoration projects from scope to completion, including estimating, contracts, schedules, budgets, and reporting.
Work from scopes provided by Merit Estimators and adjust or refine them to meet project requirements, timelines, and budgets.
Oversee work to ensure it meets specifications, building codes, schedules, and quality standards.
Identify resources, assign tasks, and coordinate subcontractors, consultants, and vendors.
Conduct frequent site visits and inspections for quality control.
Anticipate and proactively resolve risks, delays, or conflicts.
Maintain compliance with applicable building codes and safety standards.
Manage day-to-day homeowner and insurance adjuster interactions; set expectations, provide updates, and resolve issues promptly.
Document repair scopes during site visits and communicate findings.
Build and maintain relationships with insurance carriers, adjusters, homeowners, and subcontractors; communicate sensitive information tactfully.
Prepare job budgets, track expenses, manage cash flow, and meet company gross-profit-margin standards.
Handle invoicing, collections, and financial closeout; support accounting with cost tracking, invoicing, and mortgage company coordination.
Develop, manage, and improve operational procedures and workflows.
Oversee jobsite safety, organization, and cleanliness.
Provide owners, clients, and teams with updated two-week lookahead schedules.
Conduct weekly progress meetings and issue meeting minutes.
Accurately track submittals, requests for information, and change orders.
Ensure subcontractors meet scope, schedule, and quality expectations.
Provide a calm, empathetic presence to families; maintain client satisfaction and follow up after project completion.
Advocate for homeowners while balancing insurance-carrier requirements.
Support sales and marketing through strong client relationships and reputation.