Senior Resident Services Coordinator - San Diego

MG Properties•San Diego, CA

6d•Onsite

About The Position

MG Properties, a property management company with over 30 years of experience, is seeking a dynamic, customer-service oriented, and highly organized Senior Resident Services Coordinator. This role will primarily support two properties in San Diego, CA, Park 12 and Luma, with potential expansion to other San Diego properties. The Senior Resident Services Coordinator acts as the property's administrative representative, focusing on providing timely, informative, and positive communication to enhance the resident experience. Key duties include managing resident correspondence regarding leases and service requests, coordinating resident events, responding to inquiries, and managing work orders. The role also involves updating advertising and monitoring competitor activities.

Requirements

Strong verbal and written English communication skills.
Excellent customer service skills.
Must have basic working knowledge in computer skills.
High reasoning ability. Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action.
Ability to plan, organize, and prioritize work.
Punctual and reliable.
Valid Driver’s License and proof of insurance.
Some travel to areas outside property location.

Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Organize, prepare and distribute monthly property newsletter and events calendar, to include outside marketing and advertising.
Plan and oversee all resident events; quarterly, monthly and weekly.
Organizes and coordinates staff events.
Monitor budget and expenses.
Monitor activities at events to ensure orderly conduct.
Promotes positive, proactive resident relations, working to enhance the living experience of the resort.
Assists and performs Leasing Duties as needed.
Updates internet and magazine advertising as needed to maximize rental growth.
Remain current in all competitor functions, pricing and marketing programs in place.
Assists with all aspects of the Leasing Office as needed.
Oversees activities and enforces policies and rules regarding use of facilities.
Operates equipment provided in facilities (e.g. exercise equipment).
Answers phones to schedule use of facilities.
Handles emergency situations for incidents that may occur under your supervision and to notify the appropriate authority or emergency service (911 and property manager).
Accepts and inputs service requests.
Follows all safety procedures and notifies supervisor of safety hazards and any equipment failure.