Senior Resident Service Coordinator

Metropolitan Family Services • Chicago, IL

6d • Hybrid

About The Position

Metropolitan Family Services (MFS) is seeking Full-time Senior Resident Service Coordinators to join their Calumet team for the Central Region of the CHA Senior Buildings. MFS is an organization that empowers families to learn, earn, heal, and thrive, with a mission to be an engine of change that empowers families to reach their greatest potential and positively impact their communities. This role is ideal for someone looking to make a significant impact beyond a company's bottom line.

Requirements

• 1+ years of case management experience which includes the coordination of senior services or related field required.
• High school diploma or GED required.
• Knowledgeable with the service needs of the senior population.
• Highly organized.
• Knowledge of Excel to track submission of documentation.
• Required to work a rotating weekend/evening schedule per year that includes a Saturday and at least one late night.
• Required to plan accordingly, as needed in response to scheduled activities/events at assigned buildings.
• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with senior caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Provide a high level of customer service to residents, partners, funders, visitors etc.
• Excellent skills in a wide array of computer software, including Word, PowerPoint, and Excel.
• Excellent oral and written communications skills, including knowledge of grammar and spelling, and ability to compose documents and letters and to proofread and edit documents as needed.
• Ability to work both individually and as a team member in a highly complex and face-paced environment.
• Excellent tact, consideration, and good judgement in dealing with a wide range of the public.
• Satisfactorily pass all relevant screening and criminal background checks.
• Travel between sites required.

Nice To Haves

• Bachelor’s degree in social work or related field from an accredited college or university preferred.

Responsibilities

• Provide ongoing outreach and engagement to build relationships with clients 55 years and older and inform them of available resources.
• Complete assessments to understand basic needs, quality of life indicators, current services, and to identify opportunities for education/socialization and recreational activities.
• Organize and coordinate recreational, social, and educational activities for seniors.
• Conduct ongoing engagement, reassessment, and goal planning.
• Perform well-being checks as needed.
• Handle emergency and crisis situations with residents.
• Establish a senior group to support the development of community events and activities.
• Identify and connect with community resources to provide referrals for seniors.
• Serve as an advocate for seniors.
• Track and follow up as appropriate.
• Work within contract, grant, and program requirements, including meeting timelines and reporting requirements.
• Enter documentation in CMTS and file by assigned timeline.
• Authorize limited amounts of financial assistance to clients with program supervisor approval or higher.
• Track and manage deliverables to meet and exceed monthly goals.
• Take increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Perform other programmatic duties as assigned by supervisor.
• Work effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Complete 4 professional development trainings and 2 REIJ Trainings per year.

Benefits

• Medical Coverage
• Guardian Dental Coverage
• VSP Vision Coverage
• $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED