Resident Service Coordinator

C and E Julio•Towson, MD

1d•$0 - $20•Hybrid

About The Position

Apartment Services, Inc. is seeking a detail-oriented and customer-focused Resident Service Coordinator to support maintenance operations and enhance the resident experience across our apartment communities. This role serves as a key liaison between residents, leasing teams, and maintenance staff to ensure service requests are completed efficiently, communication remains proactive, and customer satisfaction stays high. The ideal candidate is organized, responsive, and thrives in a fast-paced property management environment.

Requirements

High school diploma or equivalent required
Minimum 2 years of customer service experience required
Valid driver’s license required
Reliable transportation required during all scheduled shifts
Ability to travel between multiple communities
Ability to occasionally lift and/or move up to 25 pounds
Must provide reliable phone and email contact information
Strong customer service and communication skills
Excellent organization, multitasking, and follow-up abilities
Strong analytical and problem-solving skills
Ability to identify maintenance-related issues and coordinate repairs effectively
Proficient in Microsoft Office programs
Ability to prepare routine reports and professional correspondence

Nice To Haves

Experience with Yardi property management software preferred
Property management experience preferred

Responsibilities

Review and monitor daily service request reports in Yardi
Ensure service requests are responded to within 24 hours and daily goals are met
Coordinate communication between maintenance teams, leasing staff, residents, and contractors
Assist in resolving resident concerns and service-related complaints professionally and promptly
Follow up with residents regarding ongoing or non-routine repairs to ensure customer satisfaction
Review make-ready boards and ensure apartment turn deadlines are met
Inspect vacant apartments, property grounds, amenities, and curb appeal regularly
Assist Service Supervisors with scheduling, delegating, and coordinating maintenance tasks
Support capital improvement and property maintenance projects with Management
Inspect make-ready units to ensure company quality standards are achieved
Maintain maintenance records, spreadsheets, reports, and documentation
Assist with purchase orders (POs) for contractor work and supplies
Coordinate contractor scheduling and repair timelines
Communicate service request updates to residents, including parts orders and contractor scheduling
Monitor key boxes and key logs to ensure property security and accountability
Maintain confidentiality and security of all property keys
Perform additional duties as assigned