Resident Service Coordinator

East Lake Management • Chicago, IL

10h • Onsite

About The Position

The primary function of the resident services coordinator (RSC) is to effectively assist resident family members that have requested support in enhancing the quality of their daily lives and in more fully and successfully participating in the educational and economic mainstream. The position provides tenants with information about and supportive access to local services and resources that can assist the residents to achieve their life opportunities objectives. The resident services coordinator is an integral part of the housing and property team and plays a critical role in the overall positive maintenance of the property for the enjoyment of its residents and the respect of its neighbors.

Requirements

• A bachelor's degree in the field of human services, plus a minimum of 1 year of experience working with people of low income; or a minimum of 3 years of documented, successful experience in community development or community-organizing activities
• A working knowledge of the local social service system or the proven ability to quickly develop such knowledge
• The ability to identify, assess, select, develop and maintain community service referral partnerships that assist residents in achieving their life opportunities objectives
• Excellent interpersonal, verbal, and written communication skills
• Demonstrated experience in successfully working with diverse populations
• Competent computer and technology skills
• The ability to establish, maintain, track, measure and report to stakeholders the program's objectives and their efficacy in assisting residents to achieve their life opportunities objectives

Nice To Haves

• A commitment to quality
• Leadership and interpersonal skills
• Staff Development
• Meeting Budgets
• Controlling Costs
• Building and sustaining an appropriate level of occupancy
• Marketing and networking ability
• Business competence (management, finance, accounting)
• An understanding of diversity and cross-cultural issues
• A desire to be of service to seniors
• Enthusiasm in working with people
• Experience with community organizing and the social service system
• Knowledgeable about the daily realities facing low-income families
• Some background and experience in affordable housing programs
• Ability to multi-task and complete assignments that sometimes occur in a stressful environment
• Strong verbal, written and interpersonal communication skills
• Computer and technology proficient
• Program evaluation experience helpful

Responsibilities

• Welcome new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
• Identify, assess, select, develop and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their life opportunities objectives.
• Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance.
• Work with the property management team when a resident is identified as being in jeopardy of eviction and offer linkages and referral support to the resident to positively and quickly rectify the situation.
• Establish resident services program targets. Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
• Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services successfully.
• Help to facilitate tenant meetings and community-organizing and social activities if desired by residents.
• Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them and encourage them in taking the steps to achieve self-sufficiency.
• When requested, work with property management in mediating conflicts between tenants.
• Complete other housing and resident related assignments as directed by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level