Resident Service Coordinator

Atlantic Pacific Companies•San Antonio, TX

1d•Onsite

About The Position

Atlantic Pacific Companies is seeking an experienced and highly motivated Apartment Resident Service Coordinator for their Affordable Communities of 332 units in San Antonio, TX. This role requires commuting between multiple properties: The Bristol, Vista Pointe at Wild Pine, Vista at Interpark, and Vista at Everest. The Resident Services Coordinator will be responsible for responding to resident inquiries and concerns, providing community information, and conducting move-in orientations to ensure a smooth transition for new residents. They will also follow up with residents after services are performed to ensure their satisfaction. The ideal candidate is passionate about exceeding resident expectations and providing exceptional service.

Requirements

High School Diploma or equivalent
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
Strong interpersonal skills and business vocabulary to represent the company effectively
Excellent oral and written communication skills
Strong writing, proofreading, and editing abilities

Responsibilities

Support the Assistant Property Manager with renewals, rent collection, service requests, resident communication, and other administrative duties.
Foster resident retention through exceptional day-to-day interactions via in-person, phone, and email communication, encouraging positive online reviews.
Take ownership of resident concerns with a solutions-oriented approach and timely support from management.
Schedule and conduct move-in and move-out inspections, ensuring quality and resident satisfaction.
Coordinate move-in orientations, promoting a positive resident experience.
Manage inventory of leasing and management products such as collateral and move-in amenities.
Perform duties of a Leasing Coordinator as needed, supporting the property.
Assist with company/vendor-sponsored resident events and community-wide communications.
Maintain high standards for leasing office appearance, tour paths, and model apartments.
Review unit turn requirements and conduct final inspections before move-ins.
Provide move-in gifts for new residents and ensure exceptional customer service to all residents, vendors, and colleagues.
Handle resident issues, conflicts, and complaints professionally, escalating to management when necessary.
Comply with company policies and procedures, safety regulations, and applicable laws.
Participate in company training programs related to accounting, fair housing, marketing, and customer service.
Perform other duties as required.