Resident Service Coordinator

Housing Development Cor•Smyrna, DE

23h•$53,000 - $55,000•Hybrid

About The Position

Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full-time Resident Services Coordinator for Multiple Delaware Properties. At HDC MidAtlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day. When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive. Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities. At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization. If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here.

Requirements

High school diploma
Valid driver’s license
Successful completion of drug screening and criminal background check

Nice To Haves

Bachelor’s degree in human services (such as psychology, social work, social science, or other related fields) or five to seven years of related experience in roles encompassing program coordination, human services, or in a role with transferrable skills.
Experience with nonprofit organizations and/or affordable housing preferred
Ability to handle complex logistics, be detail oriented, organized, and adaptable to unexpected change through problem solving
Basic understanding of program budgets

Responsibilities

Support residents across HDC’s three priority service areas: housing stability, health and wellness, and financial capability & economic mobility, with a focus on housing stability.
Provide timely referrals, follow-up, and coordination of services to support housing stability and resident well-being.
Respond promptly to referrals from Property Management related to eviction prevention, resident crises, or housing instability.
Work collaboratively with Property Management staff as part of an on-site team supporting residents.
Participate in biweekly coordination meetings with assigned Property Management teams to review referrals, trends, and resident needs.
Partner with Property Management to support resident engagement, community building, and crisis response, including quarterly resident meetings.
Partner with Real Estate Development and Property Management during rehabilitation or construction projects to support residents through transitions and disruptions by assisting with resident communication, referrals, and on-site support.
Collaborate with Community Relations to elevate resident voice by supporting resident storytelling, engagement opportunities, and advocacy efforts.
Maintain active relationships with trusted external service providers to facilitate referrals with positive resident outcomes.
Support the development and expansion of service delivery partnerships in collaboration with Resident Services leadership.
Represent HDC professionally in interactions with residents, partners, and stakeholders.
Maintain accurate, timely, and confidential resident files in accordance with HDC policies and funder requirements.
Track referrals, services, outcomes, and follow-up activities using designated data systems.
Accurately collect and report data required to measure impact, performance standards, and resident outcomes.
Respond to on-site resident emergencies or urgent situations as needed, which may include after-hours or weekend response, in coordination with Property Management and Resident Services leadership.
Follow established protocols for crisis response, documentation, and communication.
Participate in team, cross-team, and organizational meetings.
Meet or exceed Resident Services performance standards.
Uphold HDC’s mission, vision, values, and commitment to equity, inclusion, and resident-centered service delivery.
Perform other related duties as assigned.