Resident Service Coordinator
About The Position
Halton Region is seeking a Resident Service Coordinator to support the overall quality care and compliance of Personal Support Workers (PSWs) in a long-term care home. This role involves coordinating and completing administrative tasks to ensure the effective operation of the nursing department. The coordinator will support the orientation of new PSWs, handle resident personal care matters, and conduct resident care audits. Additionally, this position may require providing direct skilled care to residents as a front-line PSW when needed. Halton Region is committed to fostering a diverse, inclusive, and equitable workplace and operates three non-profit long-term care homes.
Requirements
- Personal Support Worker certificate
- Minimum three (3) years' experience in long-term care
- Demonstrated proficiency in operation and use of a computer, related technologies, and software (Microsoft Outlook, Excel, and Word)
- Ability to work independently and as part of a team
Nice To Haves
- Registered Practical Nurse diploma
- Registration with the CNO in good standing
Responsibilities
- Coordinate and manage in-home PSW orientation and support new staff/student training and mentoring.
- Act as a dedicated resource to lead and support change management and follow-up regarding education/training to ensure PSW knowledge transfer.
- Assist with the admission processes.
- Coordinate monthly PSW meetings across shifts and support communications for PSWs.
- Maintain resident lists related to bath schedules, POC assignments, and tasks in conjunction with Managers of Resident Care.
- Support the completion of quality audits on home areas, including resident care audits (e.g., logos, mobility equipment, falls prevention equipment).
- Participate in home committee meetings and in-service education.
- Contribute and provide input for new policies, procedures, and processes related to the PSW role.
- As required, provide skilled care for all activities of daily living for residents in accordance with home policies, established standards, and recognized best practices.
- Provide assistance with resident meal service as required.
- Support initiatives at the home level, including support and assistance to technology-related processes as required.
- Contribute to a healthy and safe work environment and a positive workplace culture.
- Perform additional duties as assigned.
Benefits
- Progressive, service-focused, and award-winning employer
- Diverse and inclusive work environment
- Recognized as a Registered Nurses' Association of Ontario (RNAO) Best Practice Spotlight organization
- Opportunity to make a meaningful contribution to residents' lives
- Accommodations available upon request for candidates participating in the selection process
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
