Resident Service Coordinator

ZRS•Rowlett, TX

14h

About The Position

The Resident Service Coordinator serves as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally. This role involves organizing and coordinating resident events and activities to foster community engagement, mediating and resolving resident disputes, and maintaining accurate records of resident interactions and service requests. The coordinator is also responsible for ensuring the leasing office and models are presentable, promoting property products and services, and developing resident retention initiatives. A key aspect of the role is gathering resident feedback to identify areas for service and amenity improvement and utilizing property management software for efficient data management and analysis. Additionally, the coordinator will conduct market research on competitor properties and assist the Manager with marketing strategies, financial management, rent collection, and reporting.

Requirements

Exceptional computer skills - intermediate knowledge of Microsoft Excel, Word, Adobe, and PowerPoint.
Excellent communication and leadership skills.
Excellent time management skills – i.e., ability to prioritize, manage time effectively and handle multiple projects and tasks.
Knowledge of business practices and principles.
Use and apply common sense and use good judgment.
Work cooperatively and in a teamwork environment.
Handle multiple projects and tasks and cope with stress in a composed manner.
Respect and maintain confidentiality.
High school diploma or equivalent.

Nice To Haves

A college degree is preferred.
Minimum one-year multifamily leasing experience preferred.

Responsibilities

Serve as the primary point of contact for residents, addressing inquiries, concerns, and service requests promptly and professionally.
Conduct regular check-ins with residents to ensure satisfaction and address any issues that may arise.
Organize and coordinate resident events and activities to foster community engagement and build relationships among residents.
Promote a sense of community by encouraging resident participation in events and programs.
Mediate and resolve resident disputes or complaints, working to find amicable solutions that adhere to company policies.
Escalate issues to the Property, General or Regional Manager as necessary.
Develop and distribute newsletters and other communications to keep residents engaged and informed.
Maintain accurate records of move-in, move-out, leasing data, resident interactions, and service requests in a timely manner into the on-site property management system.
Ensure the leasing office, tour path, and models are ready for show, and evaluate the appearance of the facility.
Promote property products and services to prospects.
Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases.
Develop and implement resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates.
Ensure guest cards are complete, entered in the property management software and follow-ups are completed for prospects.
Gather resident feedback through surveys or informal conversations to identify areas for improvement in services and amenities.
Maintain thorough product knowledge of the property, sister properties and competitors.
Identify, through market research, those properties which are under-performing and report those findings to the Manager.
Work with the Manager to minimize expenditure, maximize revenues and adhere to budgeted cost parameters.
Assist manager in developing and implementing effective marketing strategies to increase property, traffic and internet leads.
Work with the Manager to execute unlawful detainers, 3 Day Notices, collect rent as due, and post all revenue data correctly in the accounting system, as required.
Assist Manager to complete property activity reports.