Resident Service Coordinator

Labor On Demand•San Antonio, TX

4h•Onsite

About The Position

The Resident Service Coordinator is a non-supervisory position that provides case management, outreach, conducts assessments of households, and makes referrals which will address family and/or individual needs. Outreach, assessments, and referrals will promote resident stability, independence, health and self-sufficiency for residents who reside in public housing, housing choice voucher, or tax credit units. The Resident Service Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive, confidential, and that promotes resident empowerment, autonomy and dignity. The Resident Service Coordinator promotes safe living environments and encourages the growth of the community to better meet the needs of individual residents in housing communities by increasing access to resources and facilitating self-advocacy.

Requirements

Associate's degree (A.A.) or equivalent from a two-year college or technical school; an additional two (2) years of experience may be considered instead of the degree requirement.
Must have the ability to learn and use cloud applications such as Google G-Suite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides.
Must have mathematical skills at the high school level to calculate prorated rents, deposits, etc.
Proficiency in using property management software(s) and Microsoft Office to complete required reports, create marketing flyers, etc.

Nice To Haves

Two (2) years of case management experience preferred.
Experience working in resident services
Ability to speak, write and read in Spanish is a plus.
Professional certification(s) in case management

Responsibilities

Be available onsite to residents at assigned location(s) which may include client public housing facilities.
Establish and maintain relationships with the residents of the assigned location(s) as a means of being a resource for the property.
Coordinates and promotes activities that create a sense of community between the residents and the property.
Facilitate orientation, intake and assessment for new families enrolling in programs as assigned.
Provide short- and/or long-term case management as determined by individual program requirements and agency needs.
Periodically evaluate programs by assisting with data collection and reporting; prepare program reports on a monthly/quarterly/annual basis using preferred software or digital systems as assigned.
Participate in the coordination of activities for the participants of assigned programs, including facilitation of program events and scheduling of program activities (such as budget workshops, food distributions, health/wellness events and/or employment networking events.)
Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness and other supportive services as determined by program requirements and resident needs.
Explain resident services programs, housing programs, MTW activities and other pertinent information by creating newsletters, email blasts, conducting phone calls, hosting informational meetings and contacting residents door-to-door.
Arrange transportation as needed for residents to attend various functions, programming and services.
Maintain a working knowledge of policy and procedures to ensure residents have a clear understanding of changes that may affect their residency.
Actively recruit for the assigned program on an as-needed basis to ensure the program is operating at optimal capacity.
Advocates for residents and acts as a liaison between residents and property management as well as with the community.
Assists with the development of marketing tools for program awareness.
Other duties as assigned.