Senior Research Partner Engagement Associate

EAB

1d•Onsite

About The Position

As a member of the EAB Research Partner Engagement team, this Senior Associate role supports the execution of our scaled partner engagement strategy. This includes driving event recruitment and participation, managing registration processes and partner inquiries, maintaining core engagement workflows, and ensuring data and reporting enable effective outreach and decision-making. This role is ideal for a highly organized and detail-oriented team member who thrives in a fast-paced environment, enjoys both executing outreach and improving behind-the-scenes processes, and is eager to build skills in partner engagement, operations, and the use of AI-enabled tools to improve efficiency and impact. This role has been cross-listed at the Associate and Senior Associate level. Candidates will be automatically considered for both levels. This hire may be based in Washington, D.C.

Requirements

Bachelor’s degree
1 year of professional work experience in event operations, marketing, partner/customer engagement, administrative support, or a related field
Strong writing skills and comfort contributing to written communications
Strong attention to detail and organizational skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong communication and interpersonal skills
Comfort working with data and supporting reporting efforts
Proficiency with MS Office products (Word, Excel, PowerPoint)
Familiarity with cloud-based content management platforms (e.g., Box, Dropbox)
Exposure to CRM systems, email platforms, or event management tools
Interest in and willingness to learn AI-enabled tools (e.g., ChatGPT or similar technologies) to improve productivity and workflows

Nice To Haves

Curiosity: demonstrates a strong desire to learn and grow in partner engagement and operations
Initiative: proactively supports team needs and identifies opportunities to improve processes and outcomes
Reliability: consistently produces accurate, high-quality work and follows through on responsibilities
Organization: effectively manages tasks, timelines, and detailed information
Adaptability: responds well to changing priorities and new challenges
Collaboration: works effectively as part of a team and contributes to shared goals
Growth mindset: open to feedback and actively seeks opportunities to improve
Resourcefulness: able to problem-solve and find solutions with guidance
Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

Responsibilities

Drive partner participation in events and services through targeted outreach and campaign execution
Execute outreach campaigns to Executive and Administrative Assistants to increase event awareness, drive registrations, and confirm attendance
Activate targeted partner lists, identifying priority segments and key engagement opportunities
Support Strategic Leaders with messaging, outreach materials, and scripting to improve partner engagement
Monitor registration trends and proactively adjust outreach strategies to improve performance
Identify opportunities to enhance outreach effectiveness through testing, automation, and AI-enabled tools
Ensure a seamless registration experience and timely handling of partner requests
Process event and service registrations, including managing exceptions (e.g., title restrictions) and resolving issues
Monitor and manage the Research inbox, ensuring timely routing and response to partner inquiries
Troubleshoot registration and participation issues, escalating when needed and ensuring resolution
Coordinate with internal stakeholders to ensure accurate and consistent communication with partners
Maintain the systems and processes that enable effective partner engagement
Maintain and update partner lists to ensure accuracy and usability for outreach and engagement efforts
Support list segmentation and preparation aligned to campaign priorities
Identify and implement opportunities to improve workflows through automation and AI-enabled tools
Coordinate logistics for partner touchpoints, including campaigns, mailings, and related activities
Support broader operational needs across the Partner Engagement team as priorities evolve
Track performance and contribute insights to improve engagement outcomes
Track and report on partner engagement activity, including registrations, attendance, and campaign performance
Contribute to recurring team reporting to keep stakeholders informed of upcoming opportunities and trends
Analyze outreach and participation data to identify opportunities to improve engagement strategies
Support data cleanup and validation efforts to maintain high-quality reporting and outreach lists
Use AI-enabled tools to improve reporting efficiency and support basic analysis

Benefits

Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary company matching contribution
Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
Employee assistance program with counseling services and resources available to all employees and immediate family
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities