Sr Representative

natgridProd•Yarmouth, MA

9d•$110,000 - $129,000•Onsite

About The Position

National Grid is hiring a Senior Representative – Gas Connections for its South Yarmouth office. This is an in-office role that includes weekly field time with customers. The role is accountable for pre-inspections of new service requests and customer-requested relocations, with the goal of ensuring customer satisfaction through completed work and issue resolution. Site visits include pre-marking and checking for conditions or anomalies that could impede installation. The Field Inspector is also the single point of contact for customer-requested gas service relocations and abandonments.

Requirements

At least 3 years of experience in a gas distribution customer, design, or construction role.
Excellent communication and interpersonal skills, with the ability to apply consultation procedures and negotiation skills during the gas growth fulfillment process.
A consistent approach to dealing with people and personal responsibility for addressing problems and concerns.
Technical proficiency in National Grid’s gas business, policies, tariffs, design, and construction practices.
Ability to work without current or future visa sponsorship.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Conduct site visits for new residential services, identify the best route, and perform pre-marks.
Perform field inspection and coordinate installation work for customer services.
Inspect jobsites to determine field conditions, make installation recommendations, meet customers, and set expectations.
Work closely with Field Operations and support Project Coordinators and Representatives on field-based requests; monitor work packages.
Serve as the primary customer contact for support and issue resolution, ensuring service orders are fulfilled in accordance with service level agreements.
Perform, validate, or process non-utility billing for gas service relocations.
Act as the single point of contact for customers requesting gas service relocations and abandonments, and be responsible for standard design and work packages.
Identify and obtain necessary easements and identify potential environmental issues.
Correct problems promptly and communicate customer expectations to monitor delivery and satisfaction.
Prepare, design, and estimate gas facilities as directed, potentially including load-demand analysis, required equipment, estimates, sketches, permit applications, and conflict resolution.
Develop and maintain relationships with internal stakeholders, including Construction, Fitting, Project Managers, Field Inspectors, Resource Planning, Operations Engineering, PE&D, Capital Delivery, Gas Connections, Legal, ROW specialists, Environmental, and City and State Construction teams.
Process contracts, create new accounts, invoice, track customer payments, and communicate with internal and external stakeholders.