Senior Renewals Strategy & Retention Manager

Samsara•Remote - GA, GA

15h•$70,210 - $94,400•Remote

About The Position

As the Renewals Program Manager, you will be the lead architect of our renewals retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will bridge the gap between data-driven strategy and field execution. You won't just tell the team what the strategy is; you will build the programs, playbooks, and enablement tools that empower our global Renewals organization to execute with excellence every day. You will own the end-to-end enablement motion, ensuring our field teams have the confidence to intervene before a customer is lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal methodology is scalable, data-driven, and - most importantly - widely adopted across all customer segments.

Requirements

Bachelor’s degree from an accredited 4-year university.
5+ years of experience in Sales Enablement, Program Management, or related fields, preferably in a high-growth SaaS environment.
Prior experience in a sales or account management role (Enterprise or technical sales preferred) to ensure credibility with the field.
Proven ability to coach sales leadership as "change agents" to drive adoption of new processes and tools.
Exceptional written and oral communication skills, with the ability to explain technical product features through the lens of customer impact.
Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously.

Nice To Haves

Deep experience working in fast-paced, "change-heavy" environments where priorities shift quickly.
The ability to balance and align the needs of multiple cross-functional leaders (Sales, Ops, IT).
Direct experience with Lessonly (LMS), Showpad (CMS), and/or Jira (Project Management).
Ability to create or translate learning content into French or Spanish to support our global expansion.
Natural ability to mentor renewal professionals in both one-on-one and group settings to achieve performance goals.

Responsibilities

Architect Enablement Strategies: Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures.
Drive Change Management: Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle.
Lead High-Impact Training: Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs.
Advocate for Development: Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment.
Embed Cultural Principles: Champion and role-model Samsara’s core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally.
Bridge Strategy and Action: Work hand-in-hand with the Renewals Strategy team to turn analytical "at-risk" insights into actionable intervention playbooks for the field.