Senior Renewals Manager
About The Position
We’re looking for a full-time Senior Renewals Manager to join our Customer Success team reporting to the Director, Renewals Management. This role is a remote role based in the United States. In this role, you’ll play a key role in driving customer retention and revenue stability by leading renewal execution for the organization’s most complex, high-risk, and high-value accounts. You’ll deliver this impact by developing renewal strategies, mitigating churn risk, influencing pricing and save motions, and partnering closely with stakeholders to secure strong Gross Revenue Retention (GRR) outcomes. This is a great opportunity for someone who thrives in a fast-paced, highly collaborative environment and enjoys working cross-functionally with teams like Customer Success, Product, Sales, Finance, and Executive Leadership. The ideal candidate brings strong skills in strategic account management, complex deal negotiation, and stakeholder influence.
Requirements
- 6+ years in Renewals, Account Management, or Customer Success.
- Demonstrated success closing complex SaaS renewals.
- Strong negotiation and executive communication skills.
- Proven ability to manage ambiguity and competing priorities.
- Deep understanding of SaaS pricing, packaging, and procurement
- Strong forecasting and risk management discipline.
Nice To Haves
- Experience in a dedicated Renewal Manager role.
- Prior quota-carrying sales background.
- Experience with multi-product SaaS portfolios.
- Familiarity with churn mitigation frameworks and save motions.
- Exposure to pricing strategy or deal desk leadership.
Responsibilities
- Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
- Own complex pricing, concession, and restructuring discussions.
- Act as an escalation point for stalled or high-risk renewals.
- Mentor and coach P3 Renewal Managers.
- Partner with CS leadership to align value delivery to renewal outcomes.
- Provide structured feedback to RevOps and Product on churn drivers.
- Maintain accurate forecasts for complex renewal portfolios.
Benefits
- Fully covered medical premiums (employee-only)
- Flexible PTO
- 401(k) plan
- Dental and vision coverage
- Remote work options
- $10,000 lifetime fertility stipend
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
