Senior Renewal Operations Manager

Avid

5d•Remote

About The Position

The Senior Renewal Operations Manager is responsible for building and scaling the operational foundation for our high-volume, down-market renewal segment. This role will design the process, configure the systems, and create the reporting infrastructure that gives leadership predictable, recurring visibility into renewal performance across a high volume of accounts.

Requirements

6+ years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company
Proven experience owning and building renewal operations for high-volume segments
Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, PivotTables, and advanced formulas like Index Match)
Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred
Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus
Demonstrated ability to define and implement operational processes in environments where structure does not yet exist
Able to influence and drive alignment across cross-functional stakeholders
Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through

Responsibilities

Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance.
Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable.
Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level.
Build and optimize a renewal pacing model for the down-market segment.
Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting.
Define best-practice renewal workflows for high-volume segments.
Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist.
Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market.
Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision.
Establish and manage a recurring renewal operations cadence.