Senior Renewal Specialist

ATTOM Data Solutions•Irvine, CA

1d•Remote

About The Position

As a Renewal Specialist, you will manage the end-to-end renewal strategy and execution, with direct accountability for Gross Revenue Retention (GRR) and contribution to Net Revenue Retention (NRR). In close partnership with Account Managers, you will lead and own communication and negotiations with customers, manage key timelines, coordinate internal approvals, remove renewal blockers, and ensure a seamless and positive renewal experience.

Requirements

3-5 years in a renewals, customer success, sales operations, or revenue support role in a B2B SaaS or data services environment.
Strong project management and organizational skills—able to manage dozens of concurrent renewals with precision.
Familiarity with Salesforce or similar CRM, and comfort with data-driven tools and processes.
Excellent communication skills, attention to detail, and a customer-first mindset.

Responsibilities

Own and work with Account Managers as needed to initiate and drive the renewal operations from initial outreach to contract signatures.
Communicate directly with customers through calls and emails to manage the renewals, understand churn reasons, negotiate renewal terms, pricing, and contract length, ensuring alignment with customer needs and company objectives.
Develop account-specific renewal strategies, including pricing, term structure, and risk mitigation plans.
Address customer concerns related to product usage, pricing, contract terms, and ROI to ensure successful renewals.
Manage the Salesforce process and inputs including managing renewal opportunities, asset updates, and churn tracking.
Identify potential expansion opportunities during renewal interactions (e.g., increased usage, additional data needs, new use cases).
Partner with Legal and Finance to ensure contracts are aligned with internal guidelines and customer expectations.
Coordinate with Product or Support teams to resolve outstanding issues that may impact renewal likelihood.
Work closely with Account Managers to mitigate renewal risk, and to identify upsell and cross-sell opportunities during the renewal process.
Forecast renewal outcomes for accurate renewal pipelines in Salesforce.
Identify and share trends in lost or at-risk renewals by analyzing data and customer feedback.
Recommend and implement improvements to renewal workflows, playbooks, and systems to reduce manual work and increase efficiency.
Contribute and implement AI automation and scalability initiatives across the renewal function to support a growing customer base and evolving business needs.