Renewal Manager

Gong.io•Salt Lake City, UT

1d•Remote

About The Position

As a Renewal Manager at Gong, you’ll play a critical role in ensuring our SMB customers continue to see value and renew their partnership with Gong. You’ll drive the end-to-end contract renewal process, identify expansion opportunities, and collaborate cross-functionally to ensure a seamless customer experience. You will also contribute to improving efficiency and retention through our renewals playbook, operational workflows, and customer engagement strategies.

Requirements

2+ years of experience in renewals, account management, customer success, or sales in a B2B SaaS environment.
Proven track record of managing and negotiating contracts with a strong renewal/expansion success rate.
Experience working with Salesforce and Gong, particularly managing opportunities
Exceptional communication and negotiation skills, able to handle objections and influence decision-makers.
Strong business acumen, understanding customer needs and financial drivers to craft compelling renewal pitches.
Highly organized with strong attention to detail, managing a high-volume book of business efficiently.
Ability to work in a fast-paced, high-growth environment while maintaining a proactive, strategic approach.

Responsibilities

Own the renewal process from initial outreach to contract execution, ensuring on-time renewals and reducing churn.
Lead commercial negotiations by developing pricing proposals, overcoming objections, and ensuring win-win contract agreements.
Drive customer engagement through live interactions, leveraging data insights to reinforce Gong's value and alignment with customer goals.
Identify upsell and expansion opportunities within existing accounts by uncovering needs for additional seats, products, or services.
Manage renewal forecasting and pipeline in Salesforce, tracking renewal progress, risks, and deal velocity.
Collaborate cross-functionally with Digital Customer Success, Sales, and Operations to accelerate renewals and improve processes.
Develop and refine renewal processes by advocating for system improvements and automation to increase efficiency.
Mitigate churn risk by identifying at-risk customers early and executing tailored renewal strategies.
Manage contract execution workflows, including quote creation, Salesforce opportunity management, order form generation, and tracking contracts to close.