Senior Relationship Manager

Intercontinental Exchange Holdings, Inc.•Chicago, IL

2d•$84,000 - $150,000•Onsite

About The Position

The Senior Relationship Manager proactively manages a territory of 5 to 10 parent accounts, each generating $1M to $40M in annual revenue. The role centers on building trust-based, value-added partnerships with key client stakeholders and is measured on revenue retention and growth. This particular territory focuses on partnership accounts within the financial technology sector; familiarity with fintech providers is preferred but not required. The Senior RM will be responsible for all ICE Data Services revenue across all lines of business. They will become proficient across all products and services. The Senior RM will take on a leadership role in the coordination of internal resources to ensure the successful execution of client initiatives and problem resolution.

Requirements

Bachelor’s degree is required.
5+ years of experience working within the financial services industry.
At least three years of account relationship experience.
Proactive individuals who are detail oriented.
Comfortable serving as a project coordinator.
Must be a strong customer advocate.
Overall industry knowledge and professional demeanor.
Knowledge of ICE Data Services products and services is a must.
Strong written and verbal communication skills.
Ability to interact with senior management internally and externally are critical.
Enjoys the challenge of working with large, complex and potentially demanding clients that expect high levels of service, professionalism and expertise.
Willingness to travel.

Nice To Haves

Familiarity with fintech providers is preferred.

Responsibilities

Manage a territory of 5 to 10 parent accounts, each generating $1M to $40M in annual revenue.
Build trust-based, value-added partnerships with key client stakeholders.
Responsible for all ICE Data Services revenue across all lines of business.
Become proficient across all products and services.
Take on a leadership role in the coordination of internal resources to ensure the successful execution of client initiatives and problem resolution.
Build relationships at all levels including c-suite.
Collaborate on account strategy and run point on large complex renegotiations on existing business.
Work closely with subject matter experts and Sales Specialists to further the strategic vision of the account, bring in the Sales Specialists to new opportunities that the RM may uncover.
Performance will be measured as a function of quantitative measures based on revenue retention and growth.
Measured against qualitative goals such as proactive client engagement and overall client satisfaction.