Operations Relationship Senior Manager

Capital Group•Indianapolis, IN

6d•Hybrid

About The Position

As a Senior Operations Relationship Manager, you will be tasked with establishing, developing, and maintaining senior executive-level operational relationships with top intermediary customers. You will represent American Funds to ensure effective operational trading and resolve issues. You will have primary ownership of the operational relationships for a defined set of firms. Additionally, you will leverage, build, and maintain strong business relationships with key internal and external stakeholders to alleviate operational barriers that may hinder our primary business objectives with these firms.

Requirements

Comprehensive background and deep understanding of the mutual fund industry, covering investment, distribution, and operations aspects.
Knowledge of current and potential future internal and external policies, practices, trends, technology, and information that impact the department, business area, and the organization as a whole.
Strong communicator and collaborator with a proven ability to influence across various levels, including senior leadership.
Ability to handle negotiations with ease and confidently voice unpopular opinions.
Proven ability to build relationships, working closely with business partners to understand their needs, influence recommendations, and drive solutions.
Proven track record of thinking creatively and providing strategic guidance.
Understanding of how to develop, navigate, and leverage internal relationships to drive business strategy and accountability to achieve desired outcomes.
Naturally service-oriented.
High learning agility.
Comfortable dealing with ambiguity.

Responsibilities

Establish, develop, and maintain senior executive-level operational relationships with top intermediary customers.
Represent American Funds to ensure effective operational trading and resolve issues.
Have primary ownership of the operational relationships for a defined set of firms.
Leverage, build, and maintain strong business relationships with key internal and external stakeholders to alleviate operational barriers that may hinder our primary business objectives with these firms.