Senior Relationship Manager

PerformLine•Morristown, NJ

1d•$116,000 - $140,000•Hybrid

About The Position

PerformLine is a leading provider of multi-channel marketing compliance technology for enterprises in highly regulated industries. The company's platform supports pre-publication review of marketing assets and post-publication monitoring across marketing channels including web, social, and email—helping organizations manage risk, ensure regulatory compliance, and protect their brands at scale. PerformLine is headquartered in Morristown, New Jersey, and serves clients across financial services and other regulated markets. Come as you are. We are an equal opportunity workplace celebrating diversity and committed to creating an inclusive and equitable experience for all. Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel. TL;DR We're looking for a Senior Relationship Manager to own the strategic partnership and revenue growth for some of our largest Enterprise accounts. You'll build executive relationships from the ground up, drive renewals and expansion (including net-new lines of business and channels), and partner closely with dedicated Client Success Managers who handle day-to-day operations. It's an opportunity to help shape a new and growing team at PerformLine!

Requirements

Client-focused mindset with the ability to think strategically and collaborate internally
Hands-on experience with client interaction in the financial services space
Confident in ability to learn new technologies quickly and completely
Experience with and comfortable exploring ways to use AI to help create efficiency and positive outcomes
Organized, detail-oriented, and an expert at multitasking
Self-motivated team player who is comfortable in a fast-paced environment
Positive can-do attitude with the ability to thrive amidst ambiguity as needed
Default to thoughtful, humble, empathetic, respectful, and calm communication
Work authorization without employer sponsorship

Responsibilities

Own the strategic partnership and revenue outcomes (renewals, pricing, contract terms, multi-year agreements) for a book of PerformLine's largest Enterprise accounts
Build and own executive relationships at VP and C-suite level — often from the ground up
Carry quota for renewal retention and expansion bookings
Maintain account plans, forecasts, and whitespace analysis
Partner closely with each account's Client Success Manager to align on partnership health and clear the way for growth
Lead partnership negotiations on pricing, terms, and multi-year structures
Collaborate across Sales, Marketing/GTM, and Product to translate PerformLine's NextGen roadmap into expansion opportunities at your accounts
Lead executive business reviews focused on ROI and strategic outcomes
Use AI tools (Claude, etc.) to synthesize account data and speed forecasting and renewal prep
Execute renewal strategy and own gross retention targets
Proactively pursue net-new lines of business and channels within accounts to expand PerformLine's footprint
Identify and close upsell/cross-sell opportunities from CSM signals
Monitor revenue and risk metrics (gross/net retention, at-risk accounts, pipeline) and report account health to leadership
Represent PerformLine at client and industry events to deepen relationships