Senior Relationship Manager, Supplier Performance Management

CVS Health•Woonsocket, RI

5d•Hybrid

About The Position

The Senior Relationship Manager, Supplier Performance Management is a senior individual contributor responsible for leading the development and delivery of actionable supplier performance insights through the Enterprise Vendor Management Policy and the Enterprise Supplier Performance Review (ESPR) program, with a dedicated focus on Enterprise IT and Digital, Data, Analytics and Technology (DDAT) supplier relationships. The role supports vendor management best practices and translates qualitative and quantitative feedback into business-relevant intelligence that informs supplier strategy, performance improvement, risk management, and sourcing decisions across CVS Health. This position partners closely with Enterprise IT, DDAT, Procurement, Enterprise Third-Party Risk Management (ETPRM), Information Security, Legal, Finance, business owners, and third-party suppliers. It is not a traditional analytics or technical engineering role; success requires vendor management, sourcing, category management, and technology-services fluency, along with strong business judgment and the ability to influence decisions through insight, narrative, and executive-ready recommendations. The successful candidate should be comfortable working across complex technology supplier ecosystems, including SaaS, cloud, infrastructure, managed services, cybersecurity, data and analytics, AI-enabled services, digital product support, and technology consulting. The role requires enough technical acumen to understand service models, operational dependencies, security and privacy considerations, implementation risk, SLAs/KPIs, incidents, and roadmap commitments, while remaining focused on supplier performance, governance, value realization, and stakeholder alignment.

Requirements

Bachelor’s degree in Business, Supply Chain, Information Systems, Technology Management, Analytics, Finance, or a related field, or equivalent professional experience.
7+ years of experience in sourcing, category management, vendor management, supplier performance management, technology procurement, IT service management, consulting, or a related discipline.
Experience engaging suppliers in formal performance reviews, business reviews, governance forums, corrective action discussions, or issue remediation activities.
Working familiarity with enterprise technology environments, including one or more of the following: SaaS, cloud, infrastructure, managed services, cybersecurity, data and analytics, AI-enabled services, digital platforms, software implementation, or technology consulting.
Ability to interpret supplier performance information, stakeholder feedback, service-level metrics, issue trends, contract context, and risk considerations and convert them into executive-ready recommendations.

Nice To Haves

Prior experience supporting or managing Enterprise IT, DDAT, technology sourcing, software, cloud, infrastructure, cybersecurity, digital, data, analytics, or managed services supplier relationships.
Familiarity with third-party risk management, information security review processes, privacy requirements, access governance, business continuity, disaster recovery, or technology control frameworks.
Experience using supplier performance platforms, vendor management systems, procurement systems, third-party analytics providers, ITSM tools, dashboards, or performance scorecards.
Experience supporting technology supplier Strategic Business Reviews, renewal preparation, transition or exit planning, implementation reviews, incident post-mortems, or roadmap alignment discussions.

Responsibilities

Serve as the primary owner of ESPR-derived insights, intelligence, and reporting delivered to Enterprise IT, DDAT, business owners, business owners, category leaders, and supplier stakeholders for assigned technology categories.
Interpret and synthesize ESPR feedback alongside performance trends, service-level performance, incident history, risk indicators, contract context, technology roadmap commitments, security and privacy considerations, and compliance requirements to produce actionable, real-world insights.
Develop executive-level narratives and materials that clearly articulate implications, risks, opportunities, and recommended actions for technology supplier relationships.
Evolve ESPR outputs from descriptive scorecards to forward-looking intelligence that supports proactive decision-making, renewal strategy, supplier remediation, technology roadmap alignment, and governance prioritization.
Partner with technology stakeholders to connect supplier performance insights to operational outcomes such as reliability, issue resolution, SLA/KPI attainment, implementation quality, user experience, data/security posture, cost/value delivery, innovation, and business continuity.
Facilitate performance discussions that translate technical concerns into supplier-level action plans, using plain-language narratives that are credible with both technologists and business executives.
Support corrective action planning with suppliers when recurring service issues, chronic SLA misses, implementation delays, security or compliance concerns, renewal risks, or stakeholder dissatisfaction indicate a need for structured remediation.
Maintain awareness of technology vendor management practices, including lifecycle governance, vendor tiering, evidence retention, performance scorecards, Strategic Business Review discipline, third-party risk controls, and exit or transition readiness.
Lead ESPR-driven discussions in vendor business reviews, technology governance forums, and performance reviews, engaging supplier leadership with data-backed perspectives and practical recommendations.
Challenge assumptions and established viewpoints, internally and externally, using sound analysis, technology context, business impact, and supplier performance evidence.
Contribute to the expansion and maturation of ESPR within Enterprise IT and DDAT, including increased supplier participation, business owner adoption, and use of ESPR insights in governance and renewal discussions.
Partner with cross-functional teams to demonstrate ESPR value and embed insights into sourcing, supplier management, technology governance, risk management, and performance review processes.
Support ongoing refinement of ESPR methodologies, category-specific questionnaires, benchmarks, reporting standards, and action plan practices for technology supplier environments.
Participate in ESPR governance, planning, performance tracking, and stakeholder communications, ensuring alignment with regulatory, compliance, security, privacy, financial, operational, and risk requirements.