Senior Relationship Manager, Hedge Fund Services

Northern Trust • Chicago, IL

7d • Hybrid

About The Position

Northern Trust Hedge Fund Services is a global provider of hedge fund administration, middle office, and related asset servicing solutions. We partner with sophisticated alternative asset managers across strategies and asset classes. The Relationship Manager owns and manages senior level hedge fund client relationships and serves as the primary point of contact for clients and internal service teams. This role is responsible for client satisfaction, retention, and growth, while leading service governance, issue resolution, and commercial outcomes.

Requirements

• Bachelor’s degree in Finance, Accounting, or a related field; Master’s degree preferred
• Experience within hedge fund services, fund administration, middle office, prime brokerage, asset management, or consulting
• Strong understanding of alternative investment structures, operating models, and client service delivery
• Ability to manage complex client relationships and multiple priorities in a fast paced environment
• Expertise in one or more asset classes and functional areas within the alternatives space
• Ability to communicate technical and strategic concepts clearly to senior and C suite audiences
• Strong judgment, integrity, and decision making capabilities
• Highly collaborative, adaptable, and client focused mindset
• Exceptional written, verbal, and presentation skills
• Passion for continuous learning with strong technology aptitude

Responsibilities

• Own senior level hedge fund client relationships as the primary point of contact across Northern Trust
• Build trusted partnerships with executive and C suite clients through strategic engagement
• Develop a strong understanding of client business models, investment strategies, and priorities
• Lead service delivery governance by coordinating internal teams and ensuring consistent outcomes
• Drive client satisfaction through proactive issue management and effective escalation handling
• Lead quarterly client service reviews and executive level reporting
• Own client profitability including P and L management, pricing strategy, and repricing initiatives
• Identify and execute cross sell opportunities across Hedge Fund Services and the broader bank
• Partner with clients and internal teams to improve processes, reduce risk, and enhance efficiency
• Lead client and investor due diligence and technology onboarding initiatives
• Serve as a subject matter expert and lead complex, cross functional initiatives

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior