Senior Relationship Consulting Manager, Global Trade Management

Baker Tilly•Madison, WI

11d

About The Position

Baker Tilly is seeking a Senior Manager to join our Global Trade & Customs practice in a newly created, high-impact role focused on project oversight, client engagement, and resource optimization. This position will serve as a centralized leader across active engagements, ensuring projects are delivered efficiently, consistently, and with the highest level of quality. This role combines program-level project management, consultant utilization oversight, and client-facing advisory support, enabling scalable growth of the Global Trade practice while enhancing the client experience and reducing delivery risk.

Requirements

4-year degree
8 years professional experience
Bachelor’s degree
10 + years of experience in consulting, advisory, project management, or global trade-related roles
Strong project management experience overseeing multiple concurrent engagements
Experience managing resources, utilization , and/or capacity planning
Demonstrated ability to work directly with clients and manage relationships effectively
Strong analytical, organizational, and problem-solving skills
Excellent communication skills with the ability to translate complex concepts into clear guidance
Proficiency with project management tools and reporting frameworks

Nice To Haves

advanced degree preferred
PMP Certification
LCB Certification
Exposure to customs compliance, import/export processes, or trade regulations
Experience working with government agencies such as U.S. Customs and Border Protection or similar
Background in professional services, consulting, or advisory environments
Experience building or improving operational processes in a growing practice

Responsibilities

Provide centralized oversight of all active Global Trade & Customs engagements, ensuring projects remain on track with scope, timeline, and budget.
Establish and maintain project management standards, tools, and reporting frameworks across the practice.
Monitor project milestones, dependencies, and deliverables; proactively identify and mitigate risks.
Drive consistency in delivery execution and promote best practices across engagement teams.
Coordinate cross-functional teams to ensure alignment and efficient execution.
Manage consultant utilization across a growing and complex portfolio of work.
Partner with leadership to align staffing with project needs, deadlines, and skillsets.
Identify capacity constraints, resource gaps, and opportunities to improve efficiency.
Develop actionable reporting on utilization, forecasting, and capacity planning.
Serve as a key client-facing contact supporting engagement teams.
Assist clients in navigating customs portals, processes, and procedural requirements.
Respond to client inquiries by coordinating with technical specialists and conducting targeted research.
Help translate complex customs and trade requirements into clear, actionable guidance for clients.
Support strong client relationships through proactive communication and high-quality service delivery.
Deliver clear, concise reporting to leadership on project status, risks, utilization, and performance metrics.
Provide insights that enable data-driven decision making and continuous improvement.
Proactively surface risks, bottlenecks, and delivery challenges with recommended solutions.
Support development of scalable processes, tools, and playbooks for the Global Trade practice.
Work closely with Partners, Directors, and engagement teams to coordinate delivery efforts.
Support onboarding, training, and development of team members on project management best practices.
Foster collaboration across teams to enhance efficiency and knowledge sharing.
Contribute to the growth and operational maturity of the Global Trade & Customs practice.